Part Time Tank 310 Floor Supervisor

The Grizzly Paw Pub and Brewing Co.; Canmore; On-site; CAD 21,000 - 30,000; Part time

Job summary

The Grizzly Paw Pub and Brewing Co. is seeking an outgoing, knowledgeable team member for a part-time role in Canmore. This night-focused position involves delivering memorable guest experiences, managing the dining room and supporting the management team to uphold standards and service excellence.

You will supervise a small team, coordinate with kitchen and floor staff, and uphold grooming, safety and sanitation policies. Prior supervisory experience and strong leadership are essential.

Qualifications

• Minimum 1 year of supervisory experience.
• Strong leadership skills.
• Clear communication with managers, kitchen and dining room personnel and guests.
• Able to reach, bend, stoop and lift up to 50 pounds.
• Able to stand for long periods (up to 9 hours).

Responsibilities

• Manage floor plan.
• Ensure opening/closing duties with a checklist.
• Enforce grooming policy and uniform standards.
• Follow-up on phone messages.
• Maintain integrity of point of sale.
• Greet and escort guests with a professional attitude.
• Oversee flow of guests and service load.
• Gauge guest satisfaction with table checks.
• Manage waitlist and seating flow.
• Coordinate with kitchen and floor staff.
• Maintain restaurant ambience and cleanliness.
• Handle guest queries and complaints proactively.
• Advise guests on menu, beverages, especially beer.
• Support management to create memorable guest experiences.
• Balance tills, cash-outs and deposits.
• Perform other duties as required and train colleagues.

Skills

Hospitality background

Supervisory experience

Leadership

Communication skills

Job description

The Grizzly Paw Brewing Company is a craft brewery and brewpub located in the heart of the Canadian Rockies. Situated in the town of Canmore, the Grizzly Paw Pub & Brewing Company has been in operation since 1996. Our brewing operations include a 20,000 square foot landmark brewery, a pub, restaurant, taproom, and event space. We are looking for an outgoing and knowledgeable colleague who is willing to learn and ready to provide our customers with memorable experiences! This role would be part time (3-4 shifts and primarily be at night)

Summary of Position

Responsible for providing an excellent guest experience by building a rapport with guests and positively contributing to the team leadership while managing the dining room.

Duties & Responsibilities

• Manage floor plan
• Ensure completion of opening / closing dutieswith a checklist
• Enforce grooming policy and uniform standards
• Follow-up on phone messages
• Maintain integrity of point of sales
• Greeting and escorting guests with a professional and positive attitude
• Oversee the flow of guests within the restaurant and monitor service load
• Ascertain guest satisfaction through table checks
• Manage waitlist
• Monitor &post about TripAdvisor and Google
• Liaise between kitchen staff and floor staff
• Maintain ambience of restaurant - lighting, music, cleanliness, hygiene
• Oversee and proactively deal with guest queries and complaints
• Advising guests on menu, beverage, & especially beer
• Work with the management team to create the company experience for guests
• Periodically balance previous day’s tills, cash-outs, & deposits
• Ready and willing to work in a service role which may include direct contact with the public and or vendor representatives.
• Follow all required Health, Safety, Prevention & Sanitation procedures at all times
• Provide support and training to colleagues as required
• Maintain proper audit track records, follow company policies & procedures
• Develop and maintain close and effective working relationship with all supporting departments
• Consider the environmental impact of all decisions
• Complete other duties and projects as assigned.

Qualifications

• Strong hospitality background and minimum 1 year of supervisory experience.
• Strong leadership skills
• Must be able to communicate clearly with managers, kitchen and dining room personnel and guests.
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Be able to work in a standing position for long periods of time (up to 9 hours).