Part-Time Shelter Support Worker

Mission Services of Hamilton; Hamilton; On-site; CAD 24,000 - 28,000; Part time

Job summary

Mission Services of Hamilton is seeking a Shelter Support Worker to join a client-centered team providing practical support and advocacy within a trauma-informed, harm-reduction framework. The role emphasizes individualized case plans, safety, and collaboration with community resources to support residents in shelter programs.

You will work with volunteers and students, ensuring policies are followed, maintaining security, and handling intake and reporting tasks as part of a dedicated service

Qualifications

• Diploma in Social Service Work, Addictions or a degree in Social Science.
• Understanding of addictions issues and crisis shelter operations.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Computer-literate; proficient with Microsoft Office.
• Knowledge of workplace health and safety.
• Second language is an asset.

Responsibilities

• Monitor and interact with residents on all shifts as part of the case management team.
• Maintain security of residents and buildings across shifts.
• Perform intake, documentation, records and reporting tasks.
• Communicate with the case management team on residents’ stays.
• Process information both in writing and on the computer.
• Coordinate with manager, team and community resources.
• Provide direction to volunteers and students, ensuring policies are followed.
• Identify health and safety concerns and report to management; follow safety policies.
• Perform other duties to support ongoing services to residents.

Skills

Interpersonal skills

Communication skills

Teamwork

Health and safety awareness

Education

Diploma in Social Service Work / Addictions or degree in Social Science

Tools

Microsoft Office

Job description

The Shelter Support Worker will work as part of a team to provide practical support and advocacy to service users from a client-centered, trauma informed, harm reduction and anti-racist, anti-oppressive perspective.

KEY RESPONSIBILITIES:

• Monitor and interact with residents on all shifts, acting as part of the case management team and participating in the development and implementation of individualized case plans
• Maintain security of residents and buildings on all shifts
• Perform essential residential functions, e.g., intake, documentation and records and reporting
• Communicate with members of the case management team on issues regarding residents stays
• Process information, both written and by computer
• Communicate with manager, team and a variety of community resources
• Work with, and provide direction to, volunteers and students, providing support and instruction to ensure policies and procedures are followed
• Work safely, identify any health and safety concerns and report to management, and follow Mission Services’ workplace health and safety policies and procedures at all times
• Other duties as required to ensure the continuation of services to residents

QUALIFICATIONS:

• Successful candidates will hold at minimum a diploma in Social Service Work, Addictions or degree in Social Science
• Understanding of addictions issues and/or crisis shelter operations
• Strong interpersonal skills
• Must be able to work independently and effectively as part of a team
• Excellent written and verbal communication skills
• Computer-literate; familiar with Microsoft Office
• Knowledge of workplace health and safety
• Committed to upholding the organization’s mission, values and standards
• Second language is an asset

HOURS OF WORK:

• Both Saturdays and Sundays from 7:00 PM to 7:00AM (required to be at work 15 minutes before scheduled shift time to participate in shift change)
• Required to work minimum of 24 hours per week