Part-Time Retail Sales Associate

Fjallraven; Victoria; On-site; CAD 25,000 - 26,000; Part time

Benefits offered by this job

RRSP/DPSP program

Product discounts and access to Fjällr

Fjällräven outdoor events

Job summary

Fjällräven in Victoria, BC seeks a part-time Retail Sales Associate to welcome guests, share knowledge about outdoor gear, and promote sustainability. You will help guests find the right gear and ensure a welcoming, safe store environment.

Ideal candidates are energetic, dependable, and eager to learn POS systems while contributing to a collaborative team and the Fjällräven brand values.

Qualifications

• Strong verbal and interpersonal communication skills.
• Experience in customer service with a people-centered approach.
• Passion for sustainability and outdoor activities.
• Reliable with a proactive work mindset.
• Willingness to learn POS systems and retail operations.

Responsibilities

• Deliver exceptional guest experiences using our GUIDE service program.
• Build trust through thoughtful questions, product knowledge, and genuine connection.
• Support sales and conversion by helping guests make confident purchasing decisions.
• Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor.
• Follow safety, security, and loss prevention practices.
• Be part of a collaborative team and participate in training to stay current on products, fit, and service expectations.
• Live the Brand & Sustainability Mission by educating guests on sustainability initiatives.

Skills

Customer service

Communication skills

Outdoors passion

Team player

Reliability

Tools

POS systems

Cash handling

Job description

Store Location: Victoria, BC
Compensation: $18.25-$19.00 per hour (dependent on experience)
Part-Time

Do you enjoy connecting with others and helping them feel confident and prepared for their next outdoor adventure? Are you energized by meaningful conversations, sustainable values, and gear designed to last?

At Fjällräven, we believe nature is for everyone. Our stores are places where curiosity, quality, and community come together. As a Retail Sales Associate, you'll be the welcoming face of our mission, helping every guest feel at home, inspired, and ready to explore the outdoors with confidence.

Come walk with us.

WHAT YOU'LL DO

Deliver Exceptional Guest Experiences

• Use our GUIDE service program to listen, educate, and help guests find the right gear for their needs

• Build trust through thoughtful questions, product knowledge, and genuine connection

Drive Sales & Support Store Operations

• Support sales and conversion by helping guests make confident purchasing decisions

• Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor

• Follow safety, security, and loss prevention practices

Be Part of a Collaborative Team

• Work closely with teammates to create a supportive, welcoming environment

• Participate in training to stay current on products, fit, and service expectations

Live the Brand & Sustainability Mission

• Represent Fjällräven's values in every interaction

• Educate guests on sustainability initiatives like the Arctic Fox Initiative and Down Promise

• Participate in local events and community activations when possible

WHAT MAKES YOU A GREAT FIT

You don't need to summit Everest, but you do enjoy helping others explore, learn, and feel good about their choices. You're dependable, curious, and comfortable in a guest-facing environment. You bring enthusiasm, empathy, and a team-first mindset.

You bring:

• Strong verbal and interpersonal communication skills

• A track record of providing thoughtful, people-centered customer service

• Passion for sustainability and the outdoors

• Reliability and a proactive approach to work

• Willingness to learn point-of-sale systems and retail operations

• Enthusiasm for working in a collaborative, values-driven team

Preferred (but not required):

• Previous experience in retail, customer service, or a fast-paced guest-facing role

WHAT WE OFFER

• RRSP/DPSP program

• Product discounts and access to Fjällräven outdoor events

• A commitment to sustainability, quality products, and responsible business practices

ABOUT US

Founded in Sweden in 1960, Fjallraven creates premium outdoor gear rooted in sustainability, durability, and respect for nature. Our mission is to inspire more people to walk with nature through high-quality products and meaningful experiences.

INTERESTED?

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

#Fjällräven