Part-Time Retail Supervisor

Fjällräven; Ottawa; On-site; CAD 26,000 - 29,000; Part time

Benefits offered by this job

RRSP/DPSP

Product discounts

Sustainability focus

Job summary

Fjällräven in Ottawa is seeking a Retail Supervisor to lead by example on the sales floor, guide daily operations, and inspire teammates to deliver outstanding service.

As a trusted keyholder, you’ll open and close the store, manage cash handling and store readiness, and ensure a welcoming guest experience aligned with Fjällräven’s GUIDE standards. Join a team committed to sustainability and outdoor living.

Qualifications

• Prior experience in retail or customer service.
• Leadership skills rooted in trust, example, and collaboration.
• Strong guest-service track record.
• Clear communication and time-management abilities.
• Passion for outdoors and sustainability.
• Willingness to learn and adapt retail systems.

Responsibilities

• Lead by example on the sales floor and coach teammates.
• Welcome, educate, and inspire guests through Fjällräven’s GUIDE standards.
• Open and close the store as a keyholder and manage daily transitions.
• Support inventory, stock organization, and visual standards.
• Represent the brand with authenticity and care in the store and community.

Skills

Retail experience

Leadership

Guest experience

Communication

Organizational skills

POS systems

Tools

POS systems

Inventory tools

Job description

Location

Ottawa, ON

Compensation

$19-$21 (dependent on experience)

Contract Type

Part-Time

Job Summary

Do you love leading by example? Creating spaces where people feel welcome, supported, and inspired to step outside?

At Fjällräven, our mission is to help people feel at home in nature. That goes beyond great gear; it's about meaningful conversations, shared knowledge, and a store culture rooted in sustainability, curiosity, and care. As a Retail Supervisor, you play a key role in bringing that mission to life.

You’ll serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work. Through thoughtful leadership and genuine guest connection, you’ll help ensure every interaction reflects the values we live by.

Come walk with us.

What We Offer

• RRSP/DPSP program to support your long-term financial wellbeing
• Product discounts and access to Fjällräven outdoor events
• A strong commitment to sustainability, quality craftsmanship, and responsible business practices

What You’ll Do

As a Retail Supervisor, you’ll partner closely with the Store Manager and store team to support performance, culture, and community.

Leadership & Guest Experience

• Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service
• Bring Fjällräven’s GUIDE service standards to life by welcoming, educating, and inspiring guests
• Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose

Store Operations & Keyholder Responsibilities

• Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions
• Support operational excellence, including inventory accuracy, stock organization, and visual standards
• Help ensure a safe, secure, and compliant store environment

Sustainability & Community

• Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates
• Support community engagement through store events and local partnerships that reflect Fjällräven’s values
• Represent the brand with authenticity, curiosity, and care, both in and beyond the store

What Makes You a Great Fit

You’re someone who enjoys problem-solving, staying organized, and working with people. You find purpose in helping others succeed, whether that’s a teammate learning something new or a guest heading out on a new adventure feeling confident and prepared.

You bring:

• Prior experience in retail or customer service
• Leadership skills rooted in trust, example, and collaboration
• A strong track record of delivering thoughtful, memorable guest experiences
• Clear communication, organization, and time-management skills
• Passion for the outdoors, sustainability, and continuous learning
• Comfort using retail systems (POS, inventory tools), or a willingness to learn

About Us

Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re more than a store; we’re a community of outdoor enthusiasts who believe knowledge, craftsmanship, and genuine service can create lifelong memories. Together, we help people feel confident, cared for, and at home in the outdoors.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.