Seasonal Retail Sales Associate

Fenix Outdoor International; Golden Horseshoe; Hybrid; CAD 21,000 - 29,000; Part time

Benefits offered by this job

Product discounts

Access to Fjällräven events

Job summary

Fjällräven is seeking a Retail Sales Associate at Niagara Outlets, ON. This part-time seasonal role focuses on delivering exceptional guest experiences, helping guests choose the right gear, and upholding sustainability values.

You’ll work with a collaborative team, process sales, assist with store operations, and represent the brand in every interaction. Ideal candidates are enthusiastic, reliable, and eager to learn about products, fit, and service expectations while contributing to a

Qualifications

• Excellent communication and interpersonal skills.
• Proven track record of delivering friendly customer service.
• Interest in sustainability and outdoors.
• Reliable with a proactive approach to work.
• Willingness to learn POS systems and store operations.

Responsibilities

• Deliver exceptional guest experiences using the GUIDE service.
• Support sales, assist guests, and help with quick purchasing decisions.
• Assist daily operations including cash handling and restocking.
• Follow safety, security, and loss-prevention practices.
• Collaborate with teammates and participate in training.

Skills

Customer service

Communication

Teamwork

Sales skills

Job description

Store Location: Niagara, ON - Niagara Outlets
Compensation: $17.95 per hour
Part-Time Seasonal/Temporary

Do you enjoy connecting with others and helping them feel confident and prepared for their next outdoor adventure? Are you energized by meaningful conversations, sustainable values, and gear designed to last?

At Fjällräven, we believe nature is for everyone. Our stores are places where curiosity, quality, and community come together. As a Retail Sales Associate, you’ll be the welcoming face of our mission, helping every guest feel at home, inspired, and ready to explore the outdoors with confidence.

Come walk with us.

WHAT YOU'LL DO

Deliver Exceptional Guest Experiences

• Use our GUIDE service program to listen, educate, and help guests find the right gear for their needs
• Build trust through thoughtful questions, product knowledge, and genuine connection

Drive Sales & Support Store Operations

• Support sales and conversion by helping guests make confident purchasing decisions
• Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor
• Follow safety, security, and loss prevention practices

Be Part of a Collaborative Team

• Work closely with teammates to create a supportive, welcoming environment
• Participate in training to stay current on products, fit, and service expectations

Live the Brand & Sustainability Mission

• Represent Fjällräven's values in every interaction
• Educate guests on sustainability initiatives like the Arctic Fox Initiative and Down Promise
• Participate in local events and community activations when possible

WHAT MAKES YOU A GREAT FIT

You don’t need to summit Everest, but you enjoy helping others explore, learn, and feel good about their choices. You're dependable, curious, and comfortable in a guest-facing environment. You bring enthusiasm, empathy, and a team-first mindset.

You bring:

• Strong verbal and interpersonal communication skills
• A track record of providing thoughtful, people-centered customer service
• Passion for sustainability and the outdoors
• Reliability and a proactive approach to work
• Willingness to learn point-of-sale systems and retail operations
• Enthusiasm for working in a collaborative, values-driven team

Preferred (but not required):

• Previous experience in retail, customer service, or a fast-paced guest-facing role

WHAT WE OFFER

Seasonal team member perks include:

• Product discounts and access to Fjällräven outdoor events
• A commitment to sustainability, quality products, and responsible business practices

ABOUT US

Founded in Sweden in 1960, Fjallraven creates premium outdoor gear rooted in sustainability, durability, and respect for nature. Our mission is to inspire more people to walk with nature through high-quality products and meaningful experiences.

INTERESTED?

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.