Retail Store Manager

Fenix Outdoor; Vancouver; On-site; CAD 64,000 - 73,000; Full time

Benefits offered by this job

RRSP/DPSP program

Health and wellness benefits

Generous paid time off

Product discounts

Brand events access

Job summary

Fenix Outdoor is seeking a retail leader for its Fjällräven store in Vancouver, BC to drive exceptional guest experiences and strong financial performance. You will recruit, coach, and develop a motivated team while upholding brand standards and sustainability commitments.

The role requires a proven track record in retail leadership, sales growth, and people development, with a hands-on management style and strong operational know-how.

Qualifications

• At least 2 years of retail leadership experience (store manager, assistant manager, or multi-store leadership preferred).
• Proven success driving sales, managing expenses, and achieving operational goals.
• Strong track record of building positive team culture and developing others.

Responsibilities

• Lead & develop a high-performing team with coaching, feedback, and performance reviews.
• Deliver exceptional guest experiences by upholding service standards and personalized assistance.
• Own store operations and financial performance, including scheduling, labor, and KPI management.
• Champion product assortment, visual merchandising, and inventory lifecycle to reflect brand priorities.
• Build community and brand presence through events, partnerships, and local outreach.
• Lead sustainability in action by embedding eco-friendly practices in daily store operations.

Skills

Retail leadership

Sales optimization

Team development

Operations management

Inventory control

Sustainability mindset

Job description

Location: Vancouver, BC - Kitsilano

Compensation Range: $64,000-$73,000 annually (dependent on experience)

Are you an experienced retail leader who brings both heart and discipline to work? Do you thrive at the intersection of people, purpose, and performance?

What We Offer

• RRSP/DPSP program to support your long-term financial wellbeing
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Generous paid time off to rest, recharge, and get outside
• Product discounts and access to Fjällräven outdoor events
• A strong commitment to sustainability, quality craftsmanship, and responsible business practices

What You'll Do

Lead & develop a high-performing team

• Recruit, train, coach, and develop a motivated team aligned with Fjällräven's values
• Foster an inclusive, collaborative culture built on trust, accountability, and continuous learning
• Set clear expectations and provide ongoing feedback through regular 1:1s and performance reviews

Deliver Exceptional Guest Experiences

• Model and reinforce GUIDE service standards to ensure every guest feels welcomed, informed, and inspired
• Drive sales conversion through knowledgeable, personalized service and strong team engagement

Own store operations & financial performance

• Create effective schedules, oversee timecards, and ensure labor and policy compliance
• Manage store expenses, analyze KPIs and P&Ls, and implement strategies that drive profitable growth
• Ensure adherence to SOPs, safety protocols, loss prevention, and operational best practices

Champion product & visual excellence

• Collaborate on product assortments and oversee visual merchandising to reflect brand and seasonal priorities
• Manage inventory lifecycle, including new product flow, markdowns, transfers, and bi-annual inventory counts

Build community & brand presence

• Cultivate strong relationships with local organizations and partners
• Plan and execute brand-right community events and manage store marketing and event budgets

Lead sustainability in action

• Embed sustainability into daily store operations, from waste reduction to energy stewardship
• Educate guests and team members on Fjällräven initiatives such as the Arctic Fox Initiative and Down Promise

What Makes You a Great Fit

You’re a values-driven leader who knows how to balance strategy with humanity. You’ve led teams through change, delivered strong results, and find meaning in connecting people to purpose-driven products and experiences.

You Bring

• At least 2 years of retail leadership experience (store manager, assistant manager, or multi-store leadership preferred)
• Proven success driving sales, managing expenses, and achieving operational goals
• A strong track record of building positive team culture and developing others
• Deep understanding of retail operations, including scheduling, labor planning, inventory, and compliance
• A hands-on, solutions-oriented leadership style with excellent communication and organizational skills
• Passion for sustainability, the outdoors, and the Fjällräven mission

About Us

Fjällräven has connected people to nature since 1960. Our premium, long-lasting gear supports meaningful outdoor experiences around the world. Join a legacy rooted in sustainability, curiosity, and a deep respect for the natural world, and help inspire the next generation of outdoor explorers.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

In 1960, Åke Nordin founded Fjällräven in his basement in the town of Örnsköldsvik in northern Sweden. Today, the company’s timeless, functional, and durable outdoor equipment enjoys a global presence and can be found in over 70 countries.

Fjällräven’s product range includes outdoor clothing and accessories for men and women as well as backpacks, tents, and sleeping bags. As a company, Fjällräven makes every effort to act responsibly towards people, wildlife, and the environment and to encourage people to take an interest in outdoor life.

The company hosts two popular outdoor events, Fjällräven Classic and Fjällräven Polar, which attract thousands of participants every year. Fjällräven is part of Fenix Outdoor AB.