Part-Time Millwork Sales Associate — Help Customers Build Projects

The Home Depot; Greater Sudbury; On-site; CAD 26,000 - 27,000; Full time

Job summary

The Home Depot in Canada is hiring Sales Associates to deliver fast, friendly service, assess customer needs, and guide customers to right solutions for their projects. You will greet, engage, and thank customers, promote services like Tool Rental and Pro Desk, and help educate customers on whole-project configurations.

Ideal candidates have 1–2 years retail experience, a high school diploma or equivalent, and are comfortable in a busy warehouse environment with a flexible schedule including

Qualifications

• High School Diploma or equivalent.
• 1 to 2 years Retail or Trade experience an asset.

Responsibilities

• Ensures Customer Satisfaction
• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Follows all safety policies and procedures, Loss Prevention policies and procedures
• COMPETENCIES: Communicates Effectively, Customer Focus
• Skills: Interpersonal Skills
• Direct Manager/Direct Reports: Department Supervisor
• Travel Requirements: No travel requirements
• Physical Requirements: Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
• Working Conditions: Working within a flexible schedule that may include evening and weekends, Warehouse environment that can be dusty and noisy
• Minimum Education: High School Diploma or equivalent
• Minimum Years of Work Experience: 1 to 2 years Retail or Trade experience an asset
• Minimum Leadership Experience: NA
• Certifications: NA
• Other Requirements/Assets: NA

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

The Home Depot in Canada is hiring Sales Associates to deliver fast, friendly service, assess customer needs, and guide customers to right solutions for their projects. You will greet, engage, and thank customers, promote services like Tool Rental and Pro Desk, and help educate customers on whole-project configurations.

Ideal candidates have 1–2 years retail experience, a high school diploma or equivalent, and are comfortable in a busy warehouse environment with a flexible schedule including