Part-Time Member Experience Specialist – Financial Services

First Credit Union; Area D (Texada Island); Hybrid; CAD 26,000 - 32,000; Part time

Benefits offered by this job

Career development

Education support

Employee wellness program

Competitive compensation

Job summary

FCU Community Financial is seeking a part-time Financial Service Representative for the Texada Branch. You will assist members with their banking needs, process transactions, and educate about mobile tools and resources to improve their experience.

Ideal candidates have 1–3 years in customer service, strong communication skills, and a collaborative mindset. We offer growth opportunities, education support, and a commitment to employee wellness within eight BC locations.

Qualifications

• 1-3 years experience in customer service (retail, hospitality, or financial industry).
• Strong interpersonal skills with a service-oriented focus and the ability to multi-task.
• Knowledge of deposit and lending products is preferred.

Responsibilities

• Providing an exceptional member experience by engaging with members to meet their day-to-day banking needs.
• Completing financial transactions such as deposits, withdrawals, bill payments, and other account activities.
• Educating members on mobile tools and resources to transform their experience.

Skills

Customer service

Communication skills

Multi-tasking

Education

High School Diploma

Post-secondary preferred

Job description

Location: Texada Island

Financial Services Representative

Join a team where passion meets purpose! At FCU Community Financial, we take pride in being one of B.C.’s Top Employers—a reflection of our team members who value meaningful work, opportunities for growth, and making a difference. Driven by values, we use business as a force for good, placing people and the planet at the center of everything we do. With branches in eight vibrant locations along B.C.'s south coast, we are driven by our vision of building financially healthy communities and our purpose to empower through knowledge. If this vision excites you, we’d love to have you join our team!

FCU Community Financial is looking for a team-oriented individual to assist our members in achieving their financial goals as a permanent, part-time Financial Service Representative at our Texada Branch.

Looking for an opportunity to start your career in the financial industry? This member service-focused role is perfect for those who excel at providing exceptional service and want to expand their skills. This position is ideal for those seeking to gain valuable experience and build their financial literacy while supporting our members and making a difference in their financial journey. Join us and take the first step in your professional growth!

This is a part-time position with a minimum guarantee of 14 hours per week.

Major Responsibilities:

• Providing an exceptional member experience by proactively engaging with members to understand and meet their immediate day-to-day banking needs by identifying the products and services that will benefit them.
• Completing financial transactions such as deposits, withdrawals, bill payments and/or other account transactions accurately and efficiently.
• Transforming the member experience by educating them on our mobile tools and resources.
• Assisting other team members and completing other duties as assigned.

Required Experience, Knowledge, Skill, and Ability:

• High School Diploma (preference will be given for post-secondary education).
• 1-3 years experience in customer service (retail, hospitality, and or financial industry).
• Strong interpersonal skills with a service-oriented focus and the ability to multi-task.
• Knowledge of deposit and lending products and services is preferred.
• Effective listening skills.
• Successful relationship-building skills.
• A positive attitude towards teamwork and cooperation.
• Strong oral and written communication skills.
• Accuracy and attention to detail.
• A proven ability to perform basic mathematical calculations with or without a calculator.
• Initiative, enthusiasm and a willingness to learn are essential attributes.

Why work for us?

• Take advantage of opportunities for career development including continuous training, education support and career planning.
• Embrace our commitment to employee wellness including a comprehensive employee and family assistance program.
• Enjoy a competitive compensation package.
• Be part of a company that is dedicated to making a meaningful community impact.

Who should apply?

To support employment equity and diversity in the workplace, we welcome applications from all groups, including visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at FCU Community Financial. We also recognize unique styles, perspectives, and beliefs that support a diverse, respectful, and inclusive work environment.