Part-Time IT & Library Help Desk Specialist

George Brown College; Toronto; On-site; CAD 32,000 - 43,000; Part time

Job summary

George Brown Polytechnic is seeking a part-time User Service Representative to provide front-line IT and library support across campuses. You will assist with software, account management, and student services in a busy learning environment.

The role offers on-site work at all campuses with varied hours (24/week). Requirements include IT certification and 2+ years in a customer service or IT support setting, plus strong English communication and organizational skills.

Qualifications

• Two-year certificate or equivalent in Information Technology or Computer Technician with CompTIA A+ certification.
• Minimum two years in a high-volume customer service or IT support in library/lab settings.
• Proficiency with Word, Excel, PowerPoint, Outlook, Access; basic wireless tech knowledge.
• Windows and Mac OS troubleshooting with common software.
• WiFi and network knowledge; familiarity with printers and mobile devices.
• Experience with social networks and web apps.
• ASL familiarity is an asset.

Responsibilities

• Assists with a wide range of software and learning resources, including library catalogue and LLC equipment.
• Provides front-line IDM support: verify accounts, reset passwords, escalate issues.
• Sets up student laptops for wireless access and email accounts.
• Recommends software meeting student needs (academic software, antivirus, etc.).
• Assists with student admin systems and basic troubleshooting; escalate complex issues.
• Provides circulation and student services using Library Management System and Banner for IDs.
• Other duties as assigned.

Skills

Excellent English

Teamwork

Prioritization

Keyboarding

Library operations understanding

Lifting capability

ASL familiarity

Equity, Diversity, Inclusion

Education

Two-year IT certificate or equivalent

Job description

George Brown Polytechnic is seeking a part-time User Service Representative to provide front-line IT and library support across campuses. You will assist with software, account management, and student services in a busy learning environment.

The role offers on-site work at all campuses with varied hours (24/week). Requirements include IT certification and 2+ years in a customer service or IT support setting, plus strong English communication and organizational skills.