Part Time Guest Services Representative-BEL

Great Canadian Entertainment; Belleville; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading entertainment venue in Belleville is seeking a Customer Service Representative to provide outstanding service in a fast-paced casino environment. Responsibilities include greeting guests, answering inquiries, enrolling customers into loyalty programs, and ensuring a safe and welcoming atmosphere. Candidates should have a High School Diploma, experience in customer service, and the ability to obtain a Gaming License. Join us to contribute to a memorable guest experience.

Qualifications

• Minimum one year of experience in customer service, gaming experience is an asset.
• Ability to successfully obtain a Gaming License required.
• Ability to stand for long periods of time.

Responsibilities

• Provide outstanding customer service in a casino environment.
• Answer guest services switchboard and greet guests in person.
• Solicit and enroll new gaming customers into the Encore Rewards program
• Maintain service standards and ensure compliance with regulations.

Skills

Customer service

Communication

Problem-solving

Professionalism

Education

High School Diploma

Job description

Position Summary

Under the direct supervision of the Operations Manager, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Companys policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Answers guest services switchboard; informs or re-directs calls accordingly
• Greets guests in person; offers information on the facility, events and promotions
• Providing information on the facility, bag and coat check, special events and promotions
• Ability to make clear concise announcements on drawings, events and special promotions over a PA system
• Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program
• Maintaining Encore Rewards program
• Maintaining all services standards
• Maintain current knowledge/familiarity with all resort services and features including promotions and offerings
• Maintaining highest standard of professionalism, ethics, grooming and attitude towards guests, clients and associates
• Conducts guests to other areas as requested; conducts facility tours
• Maintains waiting lists for table games and the Poker Room
• Responds to, resolves or escalates issues as required
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education And Qualifications

• High School Diploma
• Minimum one year of experience in customer service; gaming experience an asset
• Ability to successfully obtain a Gaming License
• Ability to stand for long periods of time
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, non-traditional work hours