Part-Time Guest Experience Host (Front Desk)

Hyatt Hotels Corporation; Vancouver; On-site; CAD 47,000 - 51,000; Part time

Job summary

Hyatt Vancouver Downtown Alberni seeks a dedicated Front Office Host for a part-time role. You will perform duties at the Front Desk or Service Centre, handle guest inquiries, answer calls, monitor service times, and act as the hotel’s communication hub with departments.

Strong guest service, up-selling, and cash handling are required. Shifts include AM/PM/Overnight, weekends and holidays; previous luxury-hotel experience preferred; hourly wage is $34.85.

Qualifications

• Previous experience in a similar capacity within another luxury hotel brand is preferred.
• Experience with Micros, Opera, Microsoft Office, Alice, Open Table software is an asset.
• Professional telephone etiquette and excellent organizational, written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Flexible availability - this role will work AM/PM/Overnight shifts including weekends and holidays.

Responsibilities

• Perform duties either at the Front Desk or Service Centre, handling guest inquiries and requests.
• At the hotel switchboard in our Service Centre, answer and transfer calls, handle In-Room Dining orders and monitor service times.
• Monitor the hotel emergency lines, defect reporting, and act as the overall communication hub for the hotel.
• Communicate with all departments, in particular Housekeeping, Front Office and Engineering.
• Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally.
• Take ownership of the caller’s request and ensure follow up according to the hotel’s standards.
• Process and distribute all guest messages, guest wake-up calls and all incoming faxes.
• Assist guests with dining reservations, attraction inquiries and all other guest activities as required.
• Serve as a liaison for guests requiring information relating to all aspects of the hotel and facilities.
• Provide professional guest services with genuine care to attention and detail.
• Accurately complete all special billing requests.
• Responsible for registering and checking out guests, presenting folio of charges and receiving payment.
• Responsible for a cash float.
• Update and monitor room status changes in partnership with Housekeeping.
• Drive rate through up-selling room types.
• Settle guest accounts accurately while ensuring all service standards are followed.
• Ensure all hotel reports, VIP guest profiles and other guest requests are prepared prior to guest arrival.
• Ensures compliance to all hotel policies, standards and core practices.
• Assist in handling of guest complaints and ensure that proper follow up takes place.
• Undertake other ad hoc job-related responsibilities, as required

Skills

Professional telephone etiquette

Organizational skills

Written communication

Verbal communication

Interpersonal skills

Problem-solving

Ability to work under pressure

Tools

Micros

Opera

Microsoft Office

Alice

Open Table

Job description

Hyatt Vancouver Downtown Alberni seeks a dedicated Front Office Host for a part-time role. You will perform duties at the Front Desk or Service Centre, handle guest inquiries, answer calls, monitor service times, and act as the hotel’s communication hub with departments.

Strong guest service, up-selling, and cash handling are required. Shifts include AM/PM/Overnight, weekends and holidays; previous luxury-hotel experience preferred; hourly wage is $34.85.