Part-Time Customer Service Associate

J.D. Irving, Limited; Saint John; On-site; CAD 35,000 - 50,000; Full time

Job summary

A reputable company in Saint John, New Brunswick is looking for a Customer Service Associate to assist customers through various communication channels. Key responsibilities include resolving issues, maintaining customer interaction records, and meeting service targets. The ideal candidate has strong communication skills and flexibility to work various shifts. Experience in call centers is an advantage.

Qualifications

• Call Center & Customer Service experience an asset.
• Strong verbal and written communication skills are required.
• Active listening skills are necessary to determine customer needs.
• Proven problem-solving skills are a must.
• Flexibility and adaptability to work in a fast-paced environment.
• Technical proficiency with call center systems is beneficial.
• Must work well both in a team and independently.
• Available to work flexible hours/shift work.

Responsibilities

• Acts as primary liaison between the customer and operations.
• Maintains records of customer interaction history.
• Identifies sales leads and potential opportunities.
• Meets customer service targets.
• Handles customer complaints effectively.
• Applies customer service to all interactions.

Skills

Call Center & Customer Service experience

Strong verbal and written communication skills

Active listening skills

Proven problem-solving skills

Flexibility and adaptability

Tools

CRM platform experience

Job description

Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.

Qualifications

• Call Center & Customer Service experience an asset
• Strong verbal and written communication skills
• Active listening skills to determine customer needs and a best course of action
• Proven problem-solving skills
• Flexibility and adaptability to work in a fast-paced environment
• Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset
• Must be able to work well with a team and independently
• Available to work flexible hours/shift work

Responsibilities

• Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone
• Maintains records of history for all customer interaction in the customer service tool
• Identifies sales leads and potential opportunities
• Meets customer service targets
• Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution
• Applies customer service to all customer interactions through all channels
• Adhoc tasks as required