Part Time Customer Service Associate

Spence Diamonds; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Service Associate to join their dynamic team. In this role, you will deliver exceptional customer experiences, assist with product presentations, and manage transactions while ensuring the showroom remains inviting. This position offers a supportive environment where you can grow and develop your skills. With attractive compensation and various employee perks, this opportunity is perfect for those passionate about customer service and eager to contribute to a memorable shopping experience.

Benefits

Attractive compensation packages

Extended health benefits

Employee discounts

Learning and Development resources

Celebrations & employee incentive programs

Team building events

Growth opportunities

Ongoing training and mentorship

Qualifications

• At least 1 year of customer service experience required.
• Strong problem-solving and conflict resolution skills are essential.

Responsibilities

• Greet customers warmly and provide outstanding service.
• Support sales by guiding customers through the showroom experience.
• Handle calls and emails professionally.

Skills

Detail-oriented

Problem-solving

Customer relationship skills

Excellent communication

Time management

Computer literacy

Education

Customer service experience

Job description

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Who We Are

Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC, we have a 46+ year history playing a small role in many Canadians' happily ever after.

We're committed to creating unforgettable experiences for our customers through the Spence Experience. Our people are the cornerstone of our business, bringing our vision to life every day. We foster a culture where our team is empowered to succeed, equipped with the tools, resources, and support to live the life they love!

What We Offer

• Attractive compensation packages
• Extended health benefits
• Employee, friends & family discounts on our products
• Learning and Development resources
• Gifts for work anniversaries, birthdays, and milestones
• Celebrations & employee incentive programs
• Team building events
• Growth opportunities within the company
• Ongoing training, support, and mentorship

Reports To

Sales Support Supervisor

Role Overview

As part of our customer service team, you embody our culture by delivering exceptional experiences. You assist with presenting our products confidently, handle transactions, manage inventory, and support store operations, ensuring customers receive the full Spence experience.

Responsibilities

• Greet customers warmly and provide outstanding service
• Support sales during busy times by guiding customers through the showroom experience
• Present products, highlight features and benefits, and process jewelry repairs
• Follow up on repairs via phone or email
• Perform quality checks and ensure smooth order pickups
• Handle calls and emails professionally
• Manage cash and end-of-day processing
• Maintain showroom appearance and store tidiness

Candidate Qualities

• Detail-oriented with excellent time management
• Strong problem-solving and conflict resolution skills
• Energetic, outgoing, with strong customer relationship skills
• Excellent communication skills, both verbal and written
• At least 1 year of customer service experience
• Comfortable with computers and eager to learn new software
• Availability of at least 3 days a week, including 1 weekend day
• Bonus: previous admin or reception experience

Compensation

The pay range is $17.20-$20.25/hour, based on location, skills, and experience.