Part-Time Brand Leader: Guest Experience & Growth

Carter's Inc.; Kelowna; On-site; CAD 26,000 - 30,000; Part time

Benefits offered by this job

30% discount

Employee assistance program

Mental health benefits

Career development

Job summary

Carter’s is seeking a Part Time Supervisor in Kelowna, BC to be the first face of the brand for growing families. You’ll greet customers, share product knowledge, and help prep for school moments while coaching others on service standards.

This role requires a positive, solutions‑oriented leader who can manage multiple tasks, lift up to 40 pounds, and stand for extended periods. Availability for days, nights, weekends and holidays is expected.

Qualifications

• High school diploma
• Lift 40 pounds as needed
• Stand or walk for extended periods

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Maintain a genuine customer focus on the sales floor
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omni-channel experience while coaching others to success
• Lead and execute an assigned business focus area through planning and detailed follow through
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results
• Build customer loyalty through Company sponsored programs
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
• Recognize exceptional performance through positive reinforcement and appreciation
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Job description

Carter’s is seeking a Part Time Supervisor in Kelowna, BC to be the first face of the brand for growing families. You’ll greet customers, share product knowledge, and help prep for school moments while coaching others on service standards.

This role requires a positive, solutions‑oriented leader who can manage multiple tasks, lift up to 40 pounds, and stand for extended periods. Availability for days, nights, weekends and holidays is expected.