Part-Time Ancillary Services Associate (Contract)

Conestoga College School of Business; Kitchener; On-site; CAD 23,000 - 31,000; Part time

Job summary

Conestoga College is seeking a Part-Time Ancillary Services Associate to support Campus Store, ONE Card, parking, lockers, and course materials. This role involves frontline customer service, transactions, and daily operations on campus in Kitchener, Ontario.

Responsibilities include processing sales and payments, assisting with store merchandising, inventory, and coordinating events. Must be available 24 hours/week with on-campus hours and potential travel between campuses.

Qualifications

• Two-year diploma or equivalent in a relevant field is required.
• Two years of experience in customer service, retail operations, or related service environment.
• Strong interpersonal, communication, and conflict resolution skills.
• Proficiency with Microsoft Office applications and database systems.

Responsibilities

• Customer service and campus store operations: handle inquiries, process sales, refunds, ONE Card transactions, and special orders.
• Provide ONE Card, parking, and locker services support to students, employees, and visitors.
• Merchandising and inventory management: maintain displays, replenish stock, keep areas clean and organized.
• Team and event support: assist with temporary staff and special events like laptop distribution and convocations.

Skills

Customer service

Retail operations

Communication

Conflict resolution

Organizational skills

Education

Two-year diploma in Business, Retail Management, Office Administration

Tools

Microsoft Office

Job description

Job Title: Part-Time Ancillary Services Associate (Contract)

Requisition #: 26-0235

Department: Campus Retail & Resource Services

Starting Rate: $21.73

Hours/Week: 24

Posting Date: Friday, September 25, 2026

Closing Date: Sunday, October 4, 2026 at 11:59 PM EST

Vacancy Type: Support Staff - Part-time Temporary

Position Summary

Temporary Part-Time Support Staff, replacement position (immediate need – March 12, 2027, with the possibility of extension)

The Part-Time Ancillary Services Associate provides front-line support for a range of student and employee services, including the Campus Store, ONE Card, parking, lockers, and course materials. The incumbent serves as a primary point of contact for inquiries, transactions, and service requests, delivering responsive and professional customer service while supporting day-to-day retail and administrative operations.

Working as part of the Ancillary Services team, the incumbent assists customers in resolving issues, accessing services, and navigating College processes. The role also supports store merchandising, inventory management, special events, and ongoing service improvements that enhance the overall customer experience.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus at 299 Doon Valley Dr. in Kitchener. The Associate will be scheduled to work 24 hours per week, Monday to Friday, 8:30 a.m. to 2:00 p.m., or 11:00 a.m. to 4:30 p.m. Occasional travel to the Waterloo or Cambridge campuses may be required based on operational needs.

Responsibilities

Customer service and campus store operations

• Serve as a primary point of contact for inquiries related to Campus Store products, services, and policies
• Assist customers by identifying needs, answering questions, resolving concerns, and connecting them with appropriate resources
• Process sales, refunds, gift card purchases, ONE Card transactions, departmental purchases, sponsored student transactions, and special orders through the Point-of-Sale (POS) system
• Investigate and respond to customer concerns while maintaining confidentiality and professionalism
• Support the achievement of store sales objectives by promoting products, services, and initiatives
• Complete opening and closing procedures, including cash reconciliation and reporting
• Maintain accurate documentation, records, signage, and reference materials

ONE Card, parking, and locker services

• Provide support to students, employees, and visitors through email, phone, online tools, and in-person interactions
• Manage inquiries related to ONE Card, parking, and locker services
• Support card production processes, including photo approvals, card printing, activation, distribution, and record maintenance
• Investigate and resolve service issues using College systems and databases

Merchandising and inventory management

• Maintain attractive and accurate merchandise displays in accordance with Campus Store standards
• Replenish stock and organize inventory in retail and storage areas
• Ensure store, work, and storage areas remain clean, organized, and well-maintained
• Assist with receiving, shipping, and inventory-related activities

Team and event support

• Provide day-to-day guidance and support to temporary and casual staff as assigned
• Ensure daily and weekly store walkthroughs are completed
• Assist with special events and service initiatives, including laptop distribution, uniform fitting events, textbook rental activities, and convocation

Qualifications

• Two-year diploma in Business, Retail Management, Office Administration, or a related field is required
• Minimum two years of experience in customer service, retail operations, or a related service environment
• Demonstrated commitment to providing excellent customer service
• Strong interpersonal, communication, and conflict resolution skills
• Proven ability to investigate issues, identify solutions, and respond effectively to customer needs
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency with Microsoft Office applications and database systems
• Ability to work independently and collaboratively in a team environment
• Ability to maintain accurate records and handle confidential information with discretion

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.