Parking Review Representative

The City of Victoria; Victoria; On-site; CAD 52,000 - 58,000; Part time

Job summary

The City of Victoria is seeking a Parking Review Representative to provide customer service related to parking, fines, and by-laws. The role involves handling inquiries, processing parking applications, and reviewing offences in accordance with City policies.

The successful candidate will work a part-time schedule (Mondays and Fridays plus two additional days), with a base salary of $40.13 per hour. CUPE Local 50 is the employee group, and the department is Finance.

Responsibilities

• Handle in-person, phone and email inquiries and complaints about parking fines, by-laws and related services.
• Assist the public with monthly parking applications and explain the parking review process.
• Review and process parking offences by collecting information and verifying by-laws and City policies.
• Prepare documentation for Adjudicator hearings and coordinate with other departments as needed.
• Monitor and report on parking review matters and communicate outcomes to customers.

Job description

Job Description

Parking Review Representative

Competition Number: 26/161

Posting Scope: Internal / External

Posted Date: August 27, 2026

Closing Date: September 10, 2026, 4:30 PM PST

Department: Finance

Work schedule: Monday to Sunday (17.5 to 35 hour workweek) – Continuous (Part-Time)

Salary: $40.13 per hour, Pay Grade 9

Job Code: 4372

Employee Group: This is a CUPE Local 50 position

Number of Vacancies: 1

This competition may be used to establish an eligibility list to fill future vacancies within this department, in accordance with the CUPE Local 50 Collective Agreement. The list will remain in effect for up to six months.

The base schedule for this part-time position will be Mondays and Fridays, plus two additional days, which will be determined in consultation with the successful candidate.

POSITION FUNCTION:

Provide customer service and correspond with customers in relation to parking. Record, monitor and report on parking concerns and offences, and recommend outcome.

KEY DUTIES:

Respond to in person, telephone and email enquiries or complaints, from outside agencies and other departments regarding parking fines and by-laws, on-street parking equipment and other parkade matters. Assist the public with monthly parking applications and explain parking review process. Adjust or cancel fines and refund as authorized.

Process parking offence reviews by gathering information from parking customers, Parking Ambassador information, and city information systems. Research, investigate and review the bylaw and City policy to ensure the infraction is warranted. Determines which ticket should be cancelled or upheld; assembles communications and correspondence, including reason for decision. Provide additional in-person support related to parking services, at the Public Service Centre.

Monitor and report routinely on parking review matters, including customer queries, complaints and reviews.

Inform Ambassadors of parking related issues when reported by public/City Staff; maintain permit lists and temporary on-street occupancy permits.

Compile list of unpaid fines for collection agency; approve towing of vehicles. Liaise with other City departments and outside agencies such as Adjudicator, collection agencies and equipment suppliers to follow up on administrative or equipment operational issues. Monitor outcome and schedule of the independent Adjudicator. Attend hearings and prepare packages of evidence to provide to the Adjudicator.

Perform related duties where qualified.

INDEPENDENCE:

Work is performed according to established policy and procedure or is assigned by supervisor. Work is reviewed upon completion.

Deviations from policy, procedure or standard practice are referred to supervisor.