Overnight Youth Worker - Weekend Part time( HOPE Program)

360°kids; Markham; On-site; CAD 42,000 - 52,000; Full time

Job summary

360°kids HOPE Program in Ontario seeks a Youth Worker to provide mentoring, crisis support and case management for youth impacted by exploitation. You will conduct in-person meetings, lead life skills sessions, and deliver trauma-informed counselling with a youth-centered approach.

The role requires cultural sensitivity, strong ethics, and the ability to transport youth when needed. Expect evenings, overnights, weekends, and holidays; structured shifts include Saturdays and Sundays

Qualifications

• CYW Diploma/Degree or equivalent in human services.
• Experience with street-involved youth; trafficking experience is a strong asset.
• TCI training or willingness to obtain during onboarding.
• Current first aid/CPR certification and current Broad Record Check.
• Understanding youth issues, domestic trafficking, legislation and case management principles.
• Must have a valid G license and reliable vehicle for every shift.
• Client-focused counselling skills and role modelling.
• Strong judgement, boundaries and de-escalation skills.
• Strong ethics and interpersonal skills; teamwork and leadership.
• Willingness to transport youth, including in personal vehicle when needed; evenings, overnights, weekends, holidays.
• Fixed shifts: Saturday and Sunday 11:00pm–7:00am.
• Vacation/sick coverage may not always be backfilled; adhere to program directions for youth safety.
• Proficiency in spoken and written French is an asset.

Responsibilities

• Conduct in-person meetings with youth to assess needs, set goals and increase stability.
• Coordinate and facilitate life skills sessions and mentoring; provide access to direct services.
• Provide trauma-informed counselling and role modelling.
• Coach and support youth; act as positive role model and mentor.
• Respond to crises, assess situations and document outcomes.
• Resolve conflicts; mediate, negotiate and document outcomes.
• Encourage housing stability and access to community programs.
• Document information and observations impacting youth case plans.
• Advocate for youth with internal and external resources; problem-solve needs.
• Report crises to appropriate authorities.
• Coordinate and collect monthly program fees; ensure timely transfers to Finance.
• Follow 360°kids policies and report to HOPE Team Lead.
• Support strategy development with Team Lead/Manager to meet goals.
• HOPE may expand to include multiple components; flexibility required.
• Complete mandatory recording and reporting; provide timely reports.

Skills

TCI training

Valid G license

Trauma-informed counselling

French (asset)

Mentoring/leadership

Education

CYW Diploma/Degree

Post-secondary in human services

Tools

First aid/CPR certification

Broad Record Check

Job description

The HOPE Program provides voluntary, individualized supports for youth who have been victims of sexual exploitation via human trafficking. Services are offered across in a variety of settings and tailored to meet the needs of distinct populations within this population, with the ultimate goal of journeying alongside youth as they move away from experiences of exploitation and toward safety, stability, and independence. The program builds on the strengths and skills youth already possess, supporting them as they continue their life journey. Youth Workers provide mentoring, crisis support, and case management in order to support youth to meet their goals.

Schedule : Saturday and Sunday as 11:00pm to 7 am

Key Responsibilities:

• Conduct in person meetings with youth to assess needs, set goals, and begin movement towards minimizing crisis and increasing stability.
• Coordinate and facilitate life skills sessions, provide ongoing life skills support, and mentoring and provide access to direct services to address issues youth are presently facing.
• Provide youth focused counselling skills using a trauma informed approach and role modelling in an adaptable and flexible approach taking into consideration the unique qualities of each youth.
• Coach and support youth and act as positive role model, mentor, and suport for youth as they learn new skills.
• Respond to and investigate enquiries, complaints, and emergency situations involving youth; assess the situation, implement short-term and long-term solutions, and document outcomes.
• Resolves conflict situations including youth complaints and disputes. Listens, mediates, negotiates, and provides support and guidance to resolve issues and document outcomes
• Encourage and support youths to secure suitable housing within the community and assist youth to access various community programs regarding housing, mental health, etc.
• Ensures effective delivery service to the youth by documenting information, observations, and impressions that may impact on a youth’s case plan where appropriate.
• Advocates on behalf of youths for support, services, and benefits with internal and external resources, and engages in active problem-solving around each youth’s needs.
• In the event of a crisis or critical incident, immediately report to appropriate level.
• Coordinates and collects monthly program fees from youth. Ensures program fees are secured and transferred to Finance in a timely manner.
• Follows appropriate policies and procedures of 360°kids. Ensures that the program operates in line with 360°kids’ mission, vision, and values, and activities comply with applicable standards and laws. Reports on a regular basis to the Team Lead regarding issues of need and/or concern.
• With the Team Lead and Manager of HOPE support, create, and implement approved strategies and plans that will result in the achievement of the program’s goals and objectives.
• HOPE is expanding and may include multiple service components (e.g., crisis beds, stage-based support, and related programming).
• Depending on final staffing design, Youth Workers may be assigned to a consistent component OR rotate between components. Flexibility is required as the model evolves
• Completes all mandatory recording and reporting including daily documentation and statistical data collection. Provides reports and related information to the Manager of HOPE Program as required and in a timely manner.
• Other duties required.

Educational and Skills Required:

• CYW Diploma/Degree, or post-secondary education in a human services field (or equivalent combination of education and experience).
• Experience supporting street-involved youth is required; experience supporting youth impacted by trafficking is a strong asset.
• Therapeutic Crisis Intervention (TCI) training (or willingness to obtain within a defined onboarding period).
• Current first aid/CPR certification and Current Broad Record Check (Criminal Background Check)
• Thorough understanding of issues pertaining to youth; understanding of domestic human trafficking; knowledge of relevant legislation and a strong understanding of case management principles
• Must have a valid G driver’s license and a reliable vehicle available for every shift.
• Demonstrated client focused counselling skills and role modelling.
• Excellent judgement, boundary-setting, and de-escalation skills.
• Possesses strong personal ethics and integrity as well as exceptional interpersonal skills including influencing, consensus/team building, facilitation, negotiation, conflict resolution management, leadership, motivation, delegation, coaching/mentoring, and empowerment.
• Must be willing and able to transport youth when required, including in personal vehicle when operationally necessary (with adherence to agency policies and documentation expectations). This role includes evenings, overnights, weekends, and holidays depending on operational needs.
• Fixed Shifts Saturday and Sunday as 11:00pm to 7 am
• Due to program operations and staffing ratios, vacation and sick coverage may not always be backfilled. Staff are expected to work collaboratively and follow program direction to ensure youth safety and continuity of support.
• Proficiency in spoken and written French is an asset.