Overnight Shift Supervisor - Tim Hortons Barrie ONroute

ONroute; Barrie; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Flexible hours/ shifts

Overnight shift premium pay

Meal allowance provided during shifts

Benefits plan; Health and Dental

Employer match Registered Retirement_S

Paid Training

Free uniforms

Safe, respectful and inclusive

Job summary

ONroute operates 23 plaza locations along Ontario highways, offering fast-paced retail and food service environments. We’re seeking a shift supervisor to support management, monitor staff activities, and ensure top-notch customer service while upholding safety standards.

The role focuses on coaching team members, enforcing brand standards, completing daily procedures, and handling cash with integrity. If you value teamwork and a respectful workplace, ONroute is a strong fit.

Qualifications

• Experience in restaurants, food service or retail is preferred.
• Strong customer service and communication skills.
• Ability to supervise and train staff.

Responsibilities

• Monitor, plan and observe the day-to-day activities of employees, coordinate breaks, and keep management informed.
• Create and provide a safe and positive work environment free of harassment.
• Model company brand standards and adhere to policies.
• Complete opening, daily and closing procedures/checklists.
• Follow cash handling policies and maintain cash security.
• Resolve customer complaints with policy and customer satisfaction.
• Practice food safety and sanitation and comply with H&S standards.
• Place and receive product along with monthly inventory.
• Deliver training in different brands for new employees.
• Respond to guest injuries and property damage, report timely.

Skills

Customer service

Leadership

Team supervision

Job description

Working at ONroute means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. You have the chance to work in our busy and fast-paced plazas that feature our leading brands including Tim Hortons, Starbucks, Popeyes, Burger King, Wendy’s, Subway, New York Fries, and our very own retail convenience outlet - ON Market. You won’t get this kind of experience anywhere else!

What we offer:

• Flexible hours/ shifts
• $19.90 per hour
• Overnight shift premium pay
• Meal allowance provided during shifts
• Benefits plan; Health and Dental coverage
• Employer match Registered Retirement Savings Plan
• Paid Training
• Free uniforms
• Safe, respectful and inclusive workplace

The job:

SHIFT SUPERVISOR’s primary purpose is to support management in monitoring the day-to-day activities of employees in aiding in monitoring productivity, responsibility for work and ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for employees.

• Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
• Creates and provides a safe and positive work environment free of harassment and violence
• Models company brand standards and adheres to all policies and SOP’s in a professional manner
• Completes opening, daily and closing procedures/checklist in accordance with company policies
• Follows all company cash handling policies and always maintains proper security of cash, and voids transaction as needed
• Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with all H&S standards
• Places and receives product along with performing monthly inventory
• Deliver training in different brands for new employees
• Respond to guest injuries and property damage, complete reports and record timely to HUB/IFM

• New Position: No
• Backfill Position: Yes

Reliable transportation is required as our plazas are located on the 401/ 400 highways, and public transportation is not available.

Who you are matters:

While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most important thing is who you are!

Your values are like our values – Teamwork, Accountability, Agility, Innovation, Integrity & Community Partnership – these are the things that exemplify the positive customer-first culture we are building at ONroute. “Every Customer – Every Time”: this will make us a Great Place to Work for our team members.

About us:

ONroute is the proud operator of 23 convenient plazas located along Highways 400 and 401. Our locations are designed to provide travellers with fresh and exciting food and beverage options, gas, and other amenities that improve their travel experience. At ONroute, we strive to be more than just the next highway stop, and are here to anticipate, meet, and exceed the needs of Ontario’s travellers with a customer-obsessed team driven to deliver excellence.

ONroute committed to a diverse and inclusive workplace for all. We have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and applicants. Accommodations during the application process are available upon request.