Overnight Member Service Representative

Planet Fitness; Winnipeg; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Insurance benefits for full time staff

401k benefits

Advancement opportunities

Rewards and Recognition Programs

Job summary

Planet Fitness in Winnipeg, Manitoba is seeking a high-energy Overnight Closer (Customer Service Representative) to deliver a superior member experience during the overnight shift. You will greet members, handle front desk tasks, process sign-ups, close the day with accurate banking deposits, and help keep the club clean and welcoming.

The role requires 18+, punctuality, basic computer skills, and a passion for fitness; previous customer service is preferred, with opportunities for advancement

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers.
• Assist with member check-in and new sign-ups.
• Close shift and prepare bank deposit.
• Keep the club neat and clean.

Skills

Customer service

Basic computer skills

Strong communication

Active listening

Empathy

Problem solving

Diplomacy

Punctuality

Reliability

Education

High School diploma/GED

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.Why Planet Fitness?Each of our employees receive:Complimentary Back Card MembershipCompany Facilitated TrainingAdvancement OpportunitiesRewards and Recognition ProgramsEssential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to member’s accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Close shift for that business day.Create a bank deposit for next day.Qualifications/RequirementsCustomer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Ability to work 3rd shift (overnights).Must be able to occasionally lift up to 50 lbs.Will occasionally encounter cleaning chemicals during shift.Pay & BenefitsPotential of up to three raises per yearGreat career advancement opportunitiesInsurance benefits for full time staff401k benefits based upon eligibility