Housekeeping Supervisor

Gateway-Casinos-; Rama; On-site; CAD 32,000 - 39,000; Part time

Benefits offered by this job

Full benefits package

Retirement savings plan

Development and training opportunities

Family discounts on travel, tech, food

Job summary

Gateway Casinos is seeking an energetic Housekeeping Supervisor to lead a property-wide housekeeping team, including Environmental Services, Hotel Housekeeping and Laundry. You will schedule staff, supervise quality, conduct inspections and collaborate with other departments to maintain impeccable guest spaces.

Flexibility to work day, afternoon and overnight shifts is required, with a strong focus on safety, training and guest satisfaction.

Qualifications

• Minimum 2 years of supervisory experience in housekeeping or environmental services.
• Experience with scheduling, training and development, and performance management.
• Unionized environment experience is an asset.
• Excellent communication and problem-solving skills.
• Commitment to safety and guest satisfaction.

Responsibilities

• Oversee property-wide cleaning operations including Environmental Services, Hotel Housekeeping and Laundry to meet standards.
• Plan, organize and monitor daily activities; lead pre-shift meetings.
• Manage inventories, ordering, and budgeting for supplies.
• Conduct inspections to ensure cleanliness standards across indoor/outdoor areas.
• Coordinate with other departments and update on daily operations.
• Support Housekeeping and EVS offices’ day-to-day operations.
• Maintain rosters, staffing schedules, and shift coverage.
• Monitor work orders and ensure timely completion of tasks.
• Lead recruitment efforts and staff training programs.

Skills

People management

Customer service

Conflict resolution

Leadership

Scheduling

Training & development

Performance management

Communication

Education

Supervisor Health & Safety Awareness (Ontario MOLE)

Job description

Job Type: Part-Time
Wage: $23.52+

The Gateway to Your Future

Are you an energetic leader with a deep appreciation for cleanliness and organization? Do you love working with and guiding a productive team? Are you adaptable and dependable? If so, Gateway wants to hear from you. The Housekeeping Supervisor ensures the day-to-day execution and flow of the housekeeping team, supervising quality and efficiency of operations. You will inspire a team to deliver exceptional guest experiences and maintain our high standards. Take your career to the next level with this exciting leadership opportunity.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Oversee property wide cleaning operations including Environmental Services, Hotel Housekeeping and Laundrydepartments to ensure the achievement of departmental objectives and service quality standards;
• Plan, organize and monitor daily activities of the team; lead daily pre shift meetings;
• Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels whilemaintaining the operating budget.
• Ensure quality and cleanliness standards are met by conducting inspections for all indoor and outdoor areas property wide;
• Work closely with all departments within operations, communicating day to day updates and changes;
• Support the day-to-day operation of the Housekeeping and EVS offices;
• Perform various duties pertaining to inventory control and assist in ensuring equipment, supplies, amenities and linen are well stocked;
• Schedule staff according to productivity standards and forecasted occupancy; update schedule changes and prepare dailyrosters;
• Monitor work order systems ensuring maintenance and cleaning issues are completed for property wide areas;
• Manage cleaning assignments using rosters and automated work order systems to ensure staff are properly deployed toaccomplish cleaning requirements on each shift.
• Update the quality and cleaning status of all areas and ensure LMS accurately reflects the status of guestrooms;
• Collaborate with other department managers to achieve company wide goals, resolve issues and promote teamwork
• Respond to customer service issues promptly and professionally; lead by example ensuring team members are providingDiamond service to internal and external guests at all times;
• Supervisor performance management, provide coaching and counseling, assist team member with inquiries and concerns;
• Participate in recruitment efforts, hiring activities and staff training programs;
• Lead a motivating team environment following company “R.I.T.E” values;
• Coordinate Lost & Found items ensuring they are properly documented, stored, retrieved and discarded;
• Deliver guest requested items to rooms and deliver linen as required;
• Assist with coordinating special projects and deep clean schedules;
• Maintain a professional appearance as per company grooming policy;
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Perform other related and compatible duties as assigned.

What You Bring

• Minimum 2 years experience working as a Environmental and/or Housekeeping Supervisor or higher;
• Minimum 2 years’ experience in a related field combined with demonstrated supervisory experience with scheduling,training/development, performance management, etc.
• Experience working in a unionized environment an asset.
• Proven superior people management skills, customer service, conflict resolution skills and dedication to customer satisfaction.
• Possess excellent communication, organizational and problem solving skills.
• Must be committed to results through flexible scheduling, consistent follow-up and leadership by example.
• Must be highly productive, energetic, attentive to detail and maintain a positive attitude.
• Must be able to work Day shift, Afternoon shift and Overnight shift for up to 5 consecutive shifts each week. Must be available to work holidays and weekends.
• Must have attained/or have the ability to attain prior to their start date the proof of completion certificate for the on-line Supervisor Health & Safety Awareness in 5 Steps program offered through the Ontario Ministry of Labor.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.