Outside Parts & Service Representative

Brandt Group of Companies; Surrey; On-site; CAD 50,000 - 70,000; Full time

Job summary

Brandt Group of Companies is looking for an Outside Parts & Service Representative in Surrey. This sales role involves promoting and selling Construction & Forestry parts and services while providing after-sales support to customers.

Key responsibilities include building relationships with customers to drive sales, assisting to improve performance, and conducting visits to ensure customer satisfaction. The ideal candidate will have a proactive approach to maximizing sales potential.

Responsibilities

• Develop and maintain customer relationships to increase sales.
• Assist Parts & Service departments to enhance profitability.
• Cold call new accounts and promote services.

Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Surrey.

This is an outside sales position responsible for promoting and selling Construction & Forestry parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
• Assist the Parts & Service departments to increase profitability and performance
• Regularly prospect and cold call new accounts to discuss new promotions and programs
• Implement yearly territory plan including a customer target list to maximize sales potential
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month
• Keep customers current on new products and services
• Develop prospective customers with a goal of 2 per month
• Follow-up with customers on unit and machine performance
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
• Gather competitive product and pricing information and supply to management
• Participate in all required training and development opportunities
• Follow up on customer concerns and communicate effectively to the appropriate Management Team
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle
• Other duties as assigned