Outside Parts & Service Representative - Material Handling

Brandt Group of Companies; Barrie; On-site; CAD 48,000 - 64,000; Full time

Job summary

A leading materials handling firm is seeking an Outside Parts & Service Representative in Barrie, Ontario. This position involves promoting and selling parts and services while providing after-sales support. Candidates should have strong sales skills and the ability to build relationships with customers. Responsibilities include prospecting new accounts, assisting departments to improve performance, and maintaining product knowledge. This role offers opportunities to enhance customer satisfaction and drive business growth.

Qualifications

• Proven ability to increase sales and improve customer satisfaction.
• Experience in prospecting and maintaining customer relationships.
• Strong communication skills and ability to work cooperatively with management.

Responsibilities

• Develop and maintain strong relationships with customers.
• Assist Parts & Service departments to increase profitability.
• Regularly prospect new accounts for promotions.
• Implement yearly territory plan with a customer target list to maximize sales potential.
• Visit customers in the AOR; minimum 1 visit per month.
• Keep customers informed about new products and services.
• Develop prospective customers at a goal of 2 per month.
• Follow up on unit performance and maintain customer records (meetings, quotes, notes) in the database.
• Collaborate with management to meet budget goals and expand the customer base with new marketing strategies.
• Gather competitive product and pricing information and report to management.
• Participate in all required training and development opportunities.
• Follow up on customer concerns and communicate with management.
• Maintain vehicle cleanliness, maintenance, and inventory.
• Other duties as assigned.

Skills

Sales ability

Relationship management

Communication skills

Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Barrie location.

This is an outside sales position responsible for promoting and selling Material Handling parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
• Assist the Parts & Service departments to increase profitability and performance
• Regularly prospect and cold call new accounts to discuss new promotions and programs
• Implement yearly territory plan including a customer target list to maximize sales potential
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month
• Keep customers current on new products and services
• Develop prospective customers with a goal of 2 per month
• Follow-up with customers on unit and machine performanceMaintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
• Gather competitive product and pricing information and supply to management
• Participate in all required training and development opportunities
• Follow up on customer concerns and communicate effectively to the appropriate Management Team
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle
• Other duties as assigned