Outreach Worker

Hamilton Family Health Team; Hamilton; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Extended health care

Flexible schedule

Learning opportunities

Diversity & inclusion

Job summary

Hamilton Family Health Team in Hamilton, Ontario is seeking an Outreach Worker to help connect patients with community and home-based supports. You will work with the Social Worker to develop and implement personalized care plans, accompany patients to appointments, and advocate for access to care.

The role requires initiative, compassion, and a commitment to improving outcomes for individuals facing complex health and social challenges.

Qualifications

• Diploma or degree in Social Work or related health field.
• Registered with a professional college in good standing (e.g., OCSWSSW, CNO, COTO).
• Experience in health or community/social service settings.
• Experience with diverse partners in Hamilton; knowledge of health equity and social determinants.
• Experience in de-escalation and crisis intervention.
• Experience as a consumer or caregiver to someone with chronic/complex health issues.

Responsibilities

• Engage in case management and system navigation.
• Provide direct support to patients in the community and at home.
• Collaborate with Social Worker to develop and implement personalized care plans.
• Accompany patients to appointments and ensure access to care.
• Help shape outreach efforts as the team evolves.

Skills

Case management

Community outreach

Patient advocacy

Home visits

Education

Diploma/Degree in Social Work or related health field

Tools

Crisis de-escalation

Job description

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Position Overview:

The Outreach Worker will engage in case management, system navigation, and provide direct support by connecting with patients in the community and in their homes. You will work closely with the Social Worker to develop, implement, and support the execution of personalized care plans, accompany patients to appointments, and ensure that they receive the care they need. The role requires initiative, a deep commitment to patient care, and a passion for improving outcomes for individuals facing complex health and social challenges. As the role and team evolve, you will help shape the direction and impact of our outreach efforts.

We are looking for a future colleague who has…

• A Diploma or Degree in Social Work or other health or health equity related discipline and/or significant experience in a related field such as Peer Support, Community Health, Gerontology, Health Equity, Disability or Addictions.
• Registered and in good standing with a professional college required (e.g. OCSWSSW, CNO, COTO)
• Experience in health and/or community/social service settings.
• Experience working with diverse partners in Hamilton or other communities. Expertise or additional training in addressing social determinants of health, health equity, addictions, gerontology and mental health.
• Experience and/or training in de-escalation and/or non-violent crisis intervention.
• Experience as a consumer or caregiver to an individual with chronic and complex health issues.

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Extended health care benefits including health, dental, vision & critical Illness insurance
• Meaningful, purpose-based work
• 12 paid Stat holidays and one (1) extra float day
• Flexible work schedule
• Ongoing green initiatives

Summary

Classification: Union

Employee Class: Full-Time

Schedule: Monday-Friday; 40h

Date Available: ASAP

Note

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.