Outreach Worker

Lookout Housing and Health; Courtenay; On-site; CAD 46,000 - 49,000; Full time

Job summary

Lookout Housing and Health Society seeks an Outreach Worker for the Courtenay Winter Shelter. You will provide support to adults facing housing instability, addictions, and mental health challenges, advocating for services and follow-up care.

The role emphasizes crisis intervention, coordination with community resources, and ensuring basic needs are met through organized case management. You will work Tue-Sat, 8:00–16:00, 7.5 hours per shift, with a probationary period of 488 hours and a strong

Qualifications

• Related Diploma or Certificate; or minimum Grade 12 education plus two (2) years of recent related experience; or equivalent combination of education, training and experience; and prefer a minimum of one (1) year case management experience
• Familiarity with community resources; particularly addiction, mental health, welfare, and harm reduction
• Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
• Crisis Intervention Skills Training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector

Responsibilities

• Provide assistance, support and skills training to adults to establish and maintain stable living situations
• Work on securing and maintaining stable, independent living situations where possible
• Discuss, isolate and assess problems, and develop a flexible action plan
• Ensure basic needs are met by connecting clients with needed services and providing crisis intervention
• Administer finances or arrange coverage for medications
• Complete required records and maintain statistics
• Aid in training and upgrading of placement programs for staff and volunteers
• Drive the company vehicle when needed
• Stay alert and attentive during shifts; avoid sleeping on shift
• Comply with health and safety program requirements

Skills

Communication

Documentation

Teamwork

Crisis Intervention

Education

Diploma or Certificate

Grade 12 + 2 years related experience

Tools

First Aid Level 1

Driver's Licence

Job description

Date: Nov 5, 2026

Location: Courtenay, BC, CA

Company: Lookout Housing and Health Society

Employment Status: Full Time- Temporary

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location: Courtenay Temp Winter Shelter

Days and Hours of work: Tuesday through Saturday. Shift times will be 0800 – 1600 Hours. Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period: 488 hours with mid and end point reviews

Salary: $33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. Outreach workers provide a variety of support, direction, assistance and advocacy services to clients including, but not limited to, those facing challenges with stable housing, addictions, mental health, HIV etc. The Outreach Worker provides support and advocacy for treatment and follow up services for those who do not adequately utilize needed services.

Job Duties

• To provide assistance, support and skills training to adults in order to establish and maintain stable living situations as independently as possible
• Will work on securing and maintaining stable, independent living situations where possible
• Will discuss, isolate and assess problems, and develop a flexible plan of action
• Will ensure basic needs are met by networking clientele with needed services, providing crisis intervention as necessary, and administering finances and medications or arranging coverage
• Will provide crisis intervention as necessary, administer finances and medications or arrange coverage
• Complete required records and maintain statistical data
• Aid in the training and upgrading of placement programs for staff, volunteers and students
• Will drive company vehicle at times
• Job duties are complex and may have a few disagreeable factors
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Diploma or Certificate; or minimum Grade 12 education plus two (2) years of recent related experience; or equivalent combination of education, training and experience; and prefer a minimum of one (1) year case management experience
• Familiarity with community resources; particularly addiction, mental health, welfare, and harm reduction
• Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
• Crisis Intervention Skills Training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector

Respirator Fit Test Requirement

• This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Closing Date

Applications will be accepted until November 12, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

c. BCGEU