Outreach Worker

Lookout Housing and Health; North Vancouver; On-site; CAD 46,000 - 49,000; Full time

Job summary

Lookout Housing and Health provides housing and support services to adults with low or no income. The Outreach Worker role involves helping clients facing housing, addictions, and mental health challenges, and advocating for treatment and follow-up services.

Responsibilities include crisis intervention, client advocacy, and collaboration with the Designated Manager to align with Lookout’s mission and safety standards. Respirator fit testing and Health & Safety compliance are required.

Qualifications

• Diploma or Certificate, or Grade 12 with two years related experience.
• Familiarity with community resources, addiction, mental health, welfare, and harm reduction.
• Current Occupational First Aid Level 1, Class 5 Driver’s Licence and Driver’s Abstract are required.
• Excellent written and verbal communication, documentation and organizational skills.

Responsibilities

• Provide support and advocacy for adults to establish stable living situations.
• Work to secure and maintain independent living where possible.
• Assess problems and develop flexible action plans with clients.
• Coordinate with services to meet basic needs and crises as needed.
• Maintain records and statistics as required.
• Assist in training staff and volunteers as needed.
• Occasionally drive the company vehicle.
• Ensure health and safety program compliance.

Skills

Crisis intervention

Communication skills

Team work

Stress management

Documentation skills

Education

Diploma or Certificate

Grade 12 + 2 yrs exp

Tools

First Aid Level 1

Driver's License

Driver's Abstract

Job description

Employment Status

Full Time- Permanent

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Dovercourt

Days and Hours of work

Tuesday through Saturday

Shift times will be 1000 - 1800 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. Outreach workers provide a variety of support, direction, assistance and advocacy services to clients including, but not limited to, those facing challenges with stable housing, addictions, mental health, HIV etc. The Outreach Worker provides support and advocacy for treatment and follow up services for those who do not adequately utilize needed services.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• To provide assistance, support and skills training to adults in order to establish and maintain stable living situations as independently as possible
• Will work on securing and maintaining stable, independent living situations where possible
• Will discuss, isolate and assess problems, and develop a flexible plan of action
• Will ensure basic needs are met by networking clientele with needed services, providing crisis intervention as necessary, and administering finances and medications or arranging coverage
• Will provide crisis intervention as necessary, administer finances and medications or arrange coverage
• Complete required records and maintain statistical data
• Aid in the training and upgrading of placement programs for staff, volunteers and students
• Will drive company vehicle at times
• Job duties are complex and may have a few disagreeable factors
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Diploma or Certificate; or minimum Grade 12 education plus two (2) years of recent related experience; or equivalent combination of education, training and experience; and prefer a minimum of one (1) year case management experience
• Familiarity with community resources; particularly addiction, mental health, welfare, and harm reduction
• Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
• Crisis Intervention Skills Training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector

Closing Date

Applications will be accepted until November 4, 2026 at 5:00 pm