Outreach Support Worker

GEF Seniors Housing; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Dental Coverage

Health Spending Account

Disability Insurance

Life Insurance

LAPP Pension Plan

Generous Paid Time Off

Job summary

GEF Seniors Housing is seeking an Outreach Support Worker to provide a range of supports to residents and tenants in Edmonton, reporting to the Community Support Manager. The role involves identifying service needs, coordinating resources, and building connections with agencies to enhance quality of life.

Working days are Monday to Friday, 8:00 AM to 4:00 PM, with mileage paid for travel between GEF sites. A diploma or degree in Human Services or related field is preferred, with 2–4 years' asset

Qualifications

• Diploma or degree in Human Services, Social Work, or Human Ecology.
• 2–4 years’ work experience is an asset.
• Experience with vulnerable seniors and complex needs is an asset.
• Strong English communication skills are required.
• Strong computer skills in Microsoft Office, Teams, and Case Management Systems are required.

Responsibilities

• Work with residents to identify support needs and develop plans to access services and resources.
• Help foster positive relationships between seniors and GEF communities.
• Maintain relationships with community support agencies to ensure comprehensive support.
• Collaborate with Client Services Team to assess needs and tailor supports for tenancy and quality of life.
• Provide ongoing support and adapt service plans; ensure timely, accurate records.

Skills

English communication

Planning & organization

Client support

Advocacy & conflict resolution

Education

Human Services / Social Work / Human Ecology degree

Tools

Microsoft Office

Teams

Case Management Systems

Job description

Housing and Client Services - Central Services, 14220 - 109 Ave, Edmonton, Alberta, Canada

Job Description

Posted Wednesday, August 12, 2026 at 8:00 a.m.

GEF Seniors Housing is the largest provider of affordable supportive housing for low to moderate income seniors in Alberta. As a leading provider of safe, affordable, quality accommodations, we offer competitive salaries and excellent working conditions for our team of employees, and the opportunity to positively contribute to our clients’ quality of life.

Details: Full Time, Days, 37.50 hours per week, Monday to Friday, 8:00AM to 4:00PM

Pay Scale:Commensurate with education and experience

Locations: Central Services, 14220 - 109 Avenue NW, Edmonton, AB T5N 4B3, and various locations throughout Edmonton (travel between other GEF sites may be required, mileage paid)

Typical Duties: The Outreach Support Worker (OSW) will report to the Community Support Manager and be responsible for providing a range of supports to residents and tenants living in the GEF communities, who are experiencing a range of challenges, concerns and transitions.The OSW works closely with seniors to identify their service needs, build capacity and connect them with relevant agencies and resources.

• Work with seniors to identify their support needs and develop a plan to help them to connect or self-advocate for access to necessary services and resources.
• Help in the development of positive, supportive relationships between seniors and their GEF communities.
• Maintain positive working relationships with other community support agencies and social service providers to ensure seniors receive required comprehensive support.
• Work collaboratively with Client Services Team to determine each senior individual needs and situational requirements to support tenancy their quality of life.
• Provide ongoing support, as needed, to seniors by building strong relationships, making necessary adjustments to their service plans, and ensuring the provision of timely and effective support.
• Maintain accurate records of service delivery and ensure all necessary documentation is completed in a timely manner.

Experience/Education Preferences:

• Diploma or Degree in Human Services, Social Work, Human Ecology
• 2 – 4 years’ work experience is an asset
• Experience working with vulnerable seniors, families, or groups with complex needs is considered an asset
• Strong English communication skills, both written and verbal are required
• Strong computer skills in Microsoft Office, Teams, and Case Management Systems is required

Other Requirements:

• Must have a vehicle and valid driver’s license
• Positive client support skills including the ability to interact with seniors in a respectful, kind and compassionate manner.
• Ability to support seniors from diverse life circumstances, with a variety of challenges, and service support needs
• Strong planning and organizational skills
• Keen understanding of the systemic barriers faced by vulnerable populations
• Strong advocacy and conflict resolution skills with a flexible and collaborative approach
• Must be able to work with minimal supervision, collaborate with and support peers, and maintain confidentiality
• Ability to adapt to different work environments.

What We Offer :

• Medical and Dental Coverage
• Health Spending Account
• Disability Insurance
• Life Insurance
• Participation in the LAPP Pension Plan
• Generous Paid Time Off
• Paid Training, includingHealth & Safety certification and hands-on, role-specific learning
• Company-covered Criminal Record Check

The successful applicant will be required to undergo a criminal records check.

Housing and Client Services - Central Services, 14220 - 109 Ave, Edmonton, Alberta, Canada