Outdoor Gear Specialist — Legendary Customer Service

Bass Pro Shops; Calgary; Hybrid; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Excellent benefits

Unlimited career advancement

Job summary

Bass Pro Shops is seeking a Retail Outfitter to join our Calgary team. You will deliver legendary customer service, assist customers in selecting products, and promote company programs while maintaining in-store presentation and merchandise standards.

Ideal candidates have 1+ year in sales or service, a high school diploma, and strong ability to assess customer needs and offer appropriate recommendations. A passion for outdoors and knowledge of relevant trends are valued.

Qualifications

• One or more years’ experience in a sales or service environment is preferred.
• High school diploma or equivalent is preferred.
• Ability to evaluate customers’ needs and make recommendations based on needs.

Responsibilities

• Provide legendary customer service by assisting customers in making buying decisions by identifying and evaluating customers’ needs, and making product recommendations based off of this analysis
• Promote various company programs and promotions
• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate
• Demonstrate a passion for the outdoors by maintaining knowledge of trends and emerging technologies that relate to the outdoor lifestyle

Skills

Customer service

Sales experience

Problem solving

Needs assessment

Education

High School Diploma

Job description

Bass Pro Shops is seeking a Retail Outfitter to join our Calgary team. You will deliver legendary customer service, assist customers in selecting products, and promote company programs while maintaining in-store presentation and merchandise standards.

Ideal candidates have 1+ year in sales or service, a high school diploma, and strong ability to assess customer needs and offer appropriate recommendations. A passion for outdoors and knowledge of relevant trends are valued.