OS&D Coordinator

TransX Ltd; New Westminster; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

RRSP company match

Training and tuition reimbursement

Annual performance incentives

Employee and family assistance program

Encouraged work-life balance

Corporate discounts

Job summary

TransX Ltd is seeking an OS&D Coordinator to join its Operations Department. Reporting to the Dock Manager, you will investigate overages, shortages and damaged freight, coordinate inspections, maintain documentation, and communicate with internal and external stakeholders to support service continuity.

This role emphasizes teamwork with dock personnel, safety teams and customers; you will build strong relationships while aligning with TransX values of safety, integrity and respect.

Qualifications

• High School Diploma required.
• 1–3 years in logistics, terminal operations, customer service or related field.
• Transportation industry experience is an asset.
• Hazardous materials handling training is an asset.
• Proficient with Microsoft Office applications and operational systems.
• Knowledge of freight handling, transportation operations and workplace safety requirements.
• Strong communication, organizational and prioritization skills.
• Detail-oriented with strong analytical ability.

Responsibilities

• Freight discrepancy investigation & resolution: identify root causes and validate freight claims.
• OS&D documentation & claims administration: maintain records and timelines.
• Operational workflow coordination: monitor freight movements and resolve discrepancies.
• Customer communication & service support: provide updates and liaise with customers.
• Cross-functional coordination: coordinate with Operations, Customer Service, Safety and Dock teams.
• Safety, compliance & reporting support: follow safety procedures and prepare daily/weekly reports.

Skills

Strong communication

Organizational skills

Analytical ability

Detail-oriented

Education

High School Diploma

Tools

Microsoft Office

Job description

OS&D (Over, Short, and Damage) Coordinator

Shift: Monday to Friday (07:30 AM - 03:30 PM)

TRANSX LTD

Operating for over 50 years; the TransX Group of Companies is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

TransX Ltd has an exciting opportunity for an OS&D (Over, Short, and Damage) Coordinator to join our Operations Department. Reporting directly to the Dock Manager, this position supports terminal operations by investigating and resolving overage, shortage, and damaged freight discrepancies throughout the transportation network. The incumbent coordinates freight inspections, maintains accurate documentation, researches operational issues, and communicates with internal and external stakeholders to support service continuity and freight accuracy.

Building strong relationships with internal operational teams, dock personnel, safety teams, and external customers is key for the OS&D Coordinator, facilitating the individual's professional growth and success within this role.

As an employee of TransX, the OS&D Coordinator position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

• Freight Discrepancy Investigation & Resolution: Investigate overage, shortage, and damaged freight issues. Review shipment records and operational documentation to identify root causes, validate freight claims through inspections, coordinate recovery efforts, and communicate findings to stakeholders.
• OS&D Documentation & Claims Administration: Prepare OS&D documentation, freight reports, and claim records. Maintain accurate records related to freight discrepancies and claims activity, coordinate repackaging for damaged shipments, and ensure documentation is completed within required timelines.
• Operational Workflow Coordination: Monitor freight movement activities to support workflow continuity. Coordinate with dock operations personnel to resolve discrepancies, track deliveries/transfers, and support timely processing of OS&D freight.
• Customer Communication & Service Support: Respond to customer inquiries related to freight discrepancies and claims activity. Provide shipment updates and freight status information while coordinating communication between customers and terminal operations.
• Cross-Functional Operational Coordination: Coordinate activities across Operations, Customer Service, Safety, and Dock teams. Communicate freight status updates and support continuity between terminal operations and customer-facing teams while following freight handling guidelines.
• Safety, Compliance & Reporting Support: Follow company safety procedures and hazardous materials requirements. Maintain a clean, organized OS&D work area. Support compliance with operational and workplace safety procedures. and prepare daily and weekly activity reports.

SKILLS & KNOWLEDGE

Qualifications

• High School Diploma required.
• One (1) to three (3) years of experience in logistics, terminal operations, customer service, or a related field.
• Transportation industry experience is an asset.
• Hazardous materials handling training is an asset.
• Proficient with Microsoft Office applications and operational systems.
• Knowledge of freight handling, transportation operations, and workplace safety requirements.
• Strong communication (verbal and written), organizational, and prioritization skills.
• Detail-oriented with strong analytical ability to evaluate information and identify practical solutions.

BENEFITS & PERKS

WHY JOIN TRANSX?

• Large, Canadian-owned company
• Operating for over 50 years
• Leading transportation and logistics services
• 11 Terminals across North America
• Competitive compensation
• Partnered training programs and learning supports

BENEFITS

• RRSP company match programs
• Training and tuition reimbursement

RECOGNITION PROGRAMS

• Annual employee recognition & appreciation events
• Years of service awards
• Employee spotlights in our TransX Newsletter
• Safety recognition
• Annual performance incentives

OTHER PERKS

• Employee and family assistance program
• Encouraged work-life balance
• Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
• Team environment, professional & personal growth

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.