Orthodontic Digital Implementation Specialist

Envista; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Job summary

Envista's Ormco division in Canada seeks a Digital Solutions Specialist to accelerate adoption of digital orthodontic products. You will work with doctors, practice teams, and internal partners to move customers from commitment to activated users, delivering implementation plans and hands-on training.

You will translate complex product details into practical workflows, provide initial case support, monitor milestones, and coordinate with Clinical Success and Support for ongoing usage.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.

Responsibilities

• Assess practice readiness and develop implementation plans with milestones and success measures.
• Deliver field-based training and onboarding for digital orthodontic products and workflows.
• Guide customers through initial product setup, readiness, and first-use activations.
• Monitor milestones, address delays, and provide hands-on coaching during early implementation.
• Coordinate handoffs to Clinical Success or Customer Support for ongoing usage.

Skills

Facilitation

Presentation

Coaching

Adult-learning

Communication

Project management

Organization

Problem-solving

Influence without authority

Training delivery

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

Envista's Ormco division in Canada seeks a Digital Solutions Specialist to accelerate adoption of digital orthodontic products. You will work with doctors, practice teams, and internal partners to move customers from commitment to activated users, delivering implementation plans and hands-on training.

You will translate complex product details into practical workflows, provide initial case support, monitor milestones, and coordinate with Clinical Success and Support for ongoing usage.