Organizational Development & Change Management, Lead

interac; Toronto; Hybrid; CAD 107,000 - 142,000; Full time

Benefits offered by this job

Vacation and wellness days

Benefits coverage

RRSP contribution program

Hybrid work model

Employee assistance program

Job summary

Interac is seeking an Organizational Development & Change Management Lead to partner with HR, Digital and Technology teams to drive enterprise programs that build capability across the organization.

The role focuses on end-to-end change management for technology, process and people initiatives, developing practical tools and executive-ready materials while measuring outcomes and driving continuous improvement. A hybrid work model is offered with a competitive rewards package.

Qualifications

• 7+ years of progressive experience in Organizational Development, Change Management, Learning & Development, Talent Management, HR advisory or related people and culture functions.
• Proven experience designing, implementing, and evolving enterprise people programs (performance enablement, leadership development, succession planning, talent reviews, learning, culture).
• Evidence of leading change management for complex business, technology, process and organizational transformations, with stakeholder engagement and adoption strategies.

Responsibilities

• Lead design, implementation, governance and continuous improvement of enterprise people programs that strengthen organizational capability and support business priorities.
• Drive end-to-end change management activities for business, technology, process and people initiatives, including stakeholder analysis, readiness, adoption and sustainability planning.
• Develop tools, communications, learning materials, leader guides, and executive-ready presentations to support adoption of programs and change initiatives.
• Partner with leaders to translate business objectives into scalable people solutions balancing employee experience and business outcomes.
• Establish and evolve organizational development and change management frameworks, governance practices, metrics and reporting for enterprise delivery.

Skills

Organizational Development

Change Management

Learning & Development

Talent Management

HR Advisory

People & Culture

Leadership Development

Tools

PowerPoint

Word

Excel

Workday

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With

The Organizational Development & Change Management Lead will report to the Head, Organizational Development and partner closely with HR colleagues, business leaders, Digital and Technology teams, project teams, and external partners across the organization.

You will act as a trusted advisor on enterprise people programs, organizational effectiveness, and change initiatives, helping leaders and employees successfully navigate transformation while building sustainable organizational capability.

What You Will Do

• Lead the design, implementation, governance, and continuous improvement of enterprise people programs that strengthen organizational capability and support strategic business priorities.
• Drive end-to-end change management activities for business, technology, process, and people initiatives, including stakeholder analysis, change impact assessments, readiness planning, adoption strategies, and sustainability planning.
• Develop practical tools, communications, learning materials, leader guides, and executive-ready presentations that support successful adoption of organizational programs and change initiatives.
• Partner with leaders to identify organizational needs and translate business objectives into scalable people solutions that balance employee experience and business outcomes.
• Establish and evolve organizational development and change management frameworks, standards, governance practices, metrics, and reporting to enable consistent enterprise-wide delivery.
• Analyze data, feedback, and organizational insights to measure effectiveness, identify risks, and drive continuous improvement.
• Collaborate with HR, Technology, and project teams to design and implement scalable, system-enabled solutions that support organizational effectiveness and employee adoption.

What You Bring

• 7+ years of progressive experience in Organizational Development, Change Management, Learning & Development, Talent Management, HR Advisory, or related people and culture functions.
• Proven experience designing, implementing, and evolving enterprise people programs, such as performance enablement, leadership development, succession planning, talent reviews, employee engagement, learning, or culture initiatives.
• Demonstrated success leading change management efforts for complex business, technology, process, and organizational transformations, including stakeholder engagement, impact assessments, readiness planning, and adoption strategies.
• Strong consulting, facilitation, and stakeholder management skills, with the ability to influence leaders and drive alignment across functions without direct authority.
• Exceptional communication and storytelling abilities, with experience translating complex concepts into clear executive presentations, leader resources, employee communications, and learning materials.
• Strong analytical and problem-solving skills, with the ability to leverage data, insights, and feedback to inform decisions, measure outcomes, and drive continuity improvement.
• Advanced proficiency in Microsoft Office tools, including PowerPoint, Word, and Excel. Experience with Workday, learning platforms, and change or project management tools is considered an asset.

What We're Offering

The hiring range for this position is $106,813 to $142,417 , and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation.

Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people w