Client Relationships, Lead

interac; Toronto; Hybrid; CAD 130,000 - 160,000; Full time

Benefits offered by this job

Vacation days

Benefits coverage

RRSP program

Hybrid work model

Employee assistance program

Job summary

Interac is seeking a senior Client Solutions professional to lead account plans, develop revenue opportunities, and deepen relationships with financial institutions and credit unions. You will engage in consultative selling, bring strategic insights to key stakeholders, and serve as the primary escalation point for client issues.

Ideal candidates have 10+ years in financial services sales and a strong payments knowledge base, with eligibility to work full-time in Canada.

Qualifications

• Post secondary degree, ideally in Commerce or Business Administration.
• Proven strategic thinking and planning abilities.
• Strong analytical and evaluative skills.
• Highly developed communication skills, written and verbal.

Responsibilities

• Develop and execute account plans and identify new sales opportunities.
• Use a consultative sales approach to achieve profitable outcomes.
• Deepen existing client relationships in a competitive market.
• Coordinate with stakeholders across Interac and client institutions.
• Act as escalation point for client issues and advisories.

Skills

Strategic thinking

Planning

Analytical skills

Communication skills

Relationship management

Education

Post-secondary degree (Commerce/Business Admin)

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The Client Relationships, Lead, will develop and execute sales and relationship management strategies and drive commercial outcomes for their designated clients, including financial institutions and credit unions. They will engage in consultative selling of Interac products & services, bring thought leadership to key client stakeholders, and serve as the primary point of escalation for client issues.

What You Will Do:

• Developing and executing account plans and proactively identifying new sales and revenue generating opportunities.
• Utilizing a consultative sales approach that ensures a profitable outcome for both Interac and its clients.
• Deepening existing relationships in an increasingly competitive environment.
• Fostering productive relationships at all levels within client institutions and the Interac organization.
• Acting as the primary point of escalation for client issues.
• Participating, leading, and representing Client Solutions at Advisory Committees with the designated functional department, as assigned.
• Supporting Product Development by participating at all points of the Interac Delivery model including sharing client strategies and priorities, socializing new concepts and testing solutions and business models with clients.
• Advocating on behalf of clients internally to ensure that the voice of clients is captured in future product and process enhancements.

What You Bring:

• Post secondary degree, ideally in Commerce or Business Administration.
• 10+ years sales and relationship management experience in the financial services industry, preferably in payments.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.
• Demonstrated success in business development activities including prospecting and referrals.
• Proven experience in building trust and strong knowledge of relationship management practices.
• Proven track record of building and maintaining strong client relationships.
• Deep understanding of clients' business including payment strategies across all product/service platforms.
• Strong payments knowledge, including debit & credit card issuing business required.
• The ability to manage multiple stakeholders across all levels of an organization with divergent objectives.
• Demonstrated consultative sales skills and success in planning, managing and closing complex sales.
• Excellent strategic thinking, planning, analytical and evaluative skills.
• Advanced communications skills, both written and verbal.
• Commitment to excellence in client, shareholder, and stakeholder relations and service.
• The ability to be comfortable with consistent business and organizational change.
• Solid decision-making, problem resolution, conflict management, and negotiation skills.
• Commitment to respectful collaboration with colleagues to promote efficient and constructive outcomes working with internal stakeholders.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We're Offering:

The hiring range for this position is $130,000 - $160,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you're joining a purpose-driven organization that's shaping the future of digital finance in Canada. Here's what you can expect:

Investing in the Future - Help us unlock digital prosper