Transformation & Adoption, Lead

interac; Toronto; Hybrid; CAD 140,000 - 160,000; Full time

Benefits offered by this job

Vacation & wellness days

Benefits coverage

RRSP program

Hybrid work model

Employee assistance program

Job summary

Interac in Toronto is seeking an experienced Transformation & Adoption Lead to drive enterprise adoption of SD CoE frameworks across business and technology teams. You will orchestrate strategies, manage dependencies, risks and adoption challenges, and build trusted relationships with Product, Technology, Operations and Corporate Functions.

The role requires 10+ years in project or program management, enterprise transformation and strong coaching, facilitation and executive communication skills.

Qualifications

• 10+ years of experience in project or program management or delivery leadership.
• Proven enterprise-wide transformation experience from strategy through execution.
• Experience driving adoption, operational readiness and behavioural change.
• Strong facilitation, coaching, stakeholder engagement and influencing skills.
• Operational planning, analytics and decision-making with dependencies and risks.
• Experience in product/tech or enterprise transformation environments preferred.
• Certifications such as PMP, Scrum Master, SAFe or Lean are assets.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Responsibilities

• Lead rollout and enterprise adoption of SD CoE frameworks across business and technology teams.
• Develop implementation and adoption roadmaps, priorities and success measures.
• Coordinate transformation initiatives across stakeholders, managing dependencies, risks and issues.
• Identify and remove organizational barriers to enable sustained behavioural change.
• Coach leaders on delivery excellence through facilitation and hands-on enablement.
• Support adoption of Enterprise Delivery Framework processes and governance.
• Partner with Governance, Tooling and Analytics to balance consistency with business needs.
• Build trusted relationships across Product, Technology, Operations and Corporate Functions.
• Facilitate workshops and leadership discussions to enable adoption and continuous improvement.
• Define adoption, maturity and value-realisation measures; provide executive reporting.

Skills

Project management

Program management

Delivery leadership

Agile transformation

Stakeholder engagement

Facilitation

Coaching

Executive collaboration

Job description

Who We Are

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With

The Transformation & Adoption, Lead will report to the Leader, Solution Delivery Centre of Excellence (SD CoE). You will work closely with the Governance & Assurance, Intelligence & Insights, and Tooling & Platform Solutions teams within Solution Delivery. You will also partner with Product, Technology, Operations and Corporate Function leaders, People & Culture, organizational change partners, Scrum Masters, Product Managers, Project Managers and delivery teams. You will be the bridge between SD CoE strategy and enterprise execution, helping leaders and teams adopt new delivery capabilities and embed them as sustainable ways of working.

What You Will Do

• Lead the rollout and enterprise adoption of SD CoE frameworks, standards and operating models across business and technology teams.
• Develop implementation and adoption strategies that translate strategic objectives into practical roadmaps, priorities and success measures.
• Coordinate transformation initiatives across multiple stakeholder groups and managing dependencies, risks, issues and adoption challenges.
• Identify and remove organizational barriers that could prevent successful implementation or sustained behavioural change.
• Guide leaders and teams on delivery excellence practices through coaching, facilitation, practical guidance and hands-on enablement.
• Support adoption of Enterprise Delivery Framework processes and governance, including consistent delivery planning, execution, reporting and decision-making.
• Partner with Governance, Tooling and Analytics teams to drive integrated adoption while balancing enterprise consistency with business needs.
• Build trusted relationships across Product, Technology, Operations and Corporate Functions and aligning transformation activities with business objectives and operational readiness.
• Facilitate workshops, working sessions and leadership discussions that enable adoption, implementation and continuous improvement.
• Define and monitor adoption, maturity and value-realisation measures; provide executive reporting and actionable insights; and using data to identify risks and improvement opportunities.

What You Bring

• 10+ years of experience in project management, program management, delivery leadership, PMO, Agile transformation, operational excellence or a related discipline.
• Proven experience leading enterprise-wide implementation and transformation initiatives from strategy through execution and sustainment.
• Demonstrated experience driving organizational adoption, operational readiness and behavioural change across diverse stakeholder groups.
• Strong facilitation, coaching, stakeholder engagement and influencing skills, including experience working with senior and executive leaders.
• Strong operational planning, analytical and decision-making capabilities, with the ability to manage dependencies, risks and competing priorities.
• Experience defining adoption or maturity measures and using insights to improve implementation outcomes and value realization.
• Experience in product delivery, technology delivery, financial services or enterprise transformation environments is preferred.
• Experience with Agile, Lean, Product Operating Models or delivery governance frameworks is preferred.
• PMP, Scrum Master, SAFe, Lean, Prosci or an equivalent certification is considered an asset.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We're Offering

The hiring range for this position is $140,000 - $160,000 , and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate fami