Lead Customer Service Order Management Administrator

Beyond Bilingual Inc.; Bradford West Gwillimbury; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join a family-owned company renowned for its quality leisure products in a supportive environment. This role requires a proactive leader with strong customer service skills and the ability to inspire a team. You will manage customer orders while ensuring a high standard of service and support. With flexible hours and a focus on work-life balance, this position is perfect for someone looking to make a meaningful impact in a stable, long-standing company. Enjoy generous discounts and a happy work atmosphere while contributing to a brand that enhances lifestyles.

Benefits

Competitive Wages

Flexible work hours

Family oriented work environment

Low call volume

Day shifts only

Stable company

Employee discounts

2-3 weeks vacation

Open door policy

Qualifications

• 3+ years of experience in product customer order management.
• Proven leadership ability and experience in management duties.

Responsibilities

• Lead by example in customer service and order processing.
• Resolve customer service issues and manage multiple tasks.

Skills

Leadership Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Tools

CRM Systems

Order Management Software

Microsoft Office Suite

Job description

Location: Bradford (On-site)

Hours: 8:30 am – 5:00 pm Monday to Friday (40 work week client is flexible on hours)

Salary: Up to $65K

Company: Family-owned company that gained their reputation for quality and built itself a household name in Europe. They provide high quality leisure products that not only look good but also enhance a wearer’s lifestyle.

PERKS:

• Competitive Wages
• Flexible work hours
• Family oriented and happy work environment
• Very low call volume
• Monday to Friday – day shifts
• Stable company, in business for over 22 years
• Generous Employee and Family discounts
• No evening or weekend shifts.
• 2 weeks’ vacation or 3 weeks
• Open door policy

Minimum Requirements:

• At least 3 years of hands-on experience in product customer order management.
• Proven ability to lead by example and handle complex situations with confidence - must have some experience in management duties/training.
• Strong leadership skills with a focus on leading by example, modeling the behaviors and work ethic expected of the team.
• Ability to motivate and inspire others through hands-on involvement and by demonstrating best practices in customer service and order processing.
• Excellent verbal and written communication skills, with the ability to engage effectively with team members, customers, and management.
• Strong ability to resolve customer service issues and order processing challenges, providing guidance to others in how to address these problems.
• Ability to manage multiple tasks and priorities while maintaining attention to detail.
• General computer proficiency and desire to learn new systems. Familiarity with CRM systems, order management software and proficient in Microsoft Office Suite (Excel, Word, Outlook).