Order Desk Intern

Midea Canada; Markham; On-site; CAD 25,000 - 30,000; Full time

Job summary

Midea America Canada Corporation (MACC) is a global leader in home appliances, dedicated to improving lives through innovative products. This role handles processing and managing REF customer orders, ensuring accuracy and timely fulfillment, and liaising with finance and logistics teams for smooth release and invoicing.

The position supports customer communication, status updates, and reporting on open and pending orders, while troubleshooting issues and delivering exceptional service.

Qualifications

• Handling orders with accuracy and timeliness.
• Effective communication with customers to provide status updates.
• Maintaining data integrity across order records.

Responsibilities

• Receive and process orders by email, EDI, or other channels.
• Verify customer data for accuracy and completeness.
• Coordinate with finance and other departments to release and fulfill orders.
• Release and hand off orders to logistics.
• Provide customers with order status updates.
• Distribute open/pending order reports to customers and internal teams.
• Troubleshoot issues during order fulfillment.
• Deliver exceptional customer support.
• Audit and process logistics invoices related to SJV.
• Perform any other tasks assigned by management.

Skills

Customer service

Data accuracy

Communication

Tools

EDI

Job description

Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving the lives of consumers through innovative, high-quality products. At MACC, we pride ourselves on fostering creativity and excellence in every aspect of our work.

Job Summary

Responsible for processing & managing REF customer orders and ensuring that they are fulfilled accurately and in a timely manner.

Job Duties

• Receiving & processing orders submitted by email, EDI or other forms of communication.
• Verifying customer data & ensuring it is accurate & complete
• Coordinating with other departments (ex: finance team) to ensure orders are released & fulfilled
• Pick releasing orders to the logistics team
• Communicating with customers to provide updated order status
• Sending out open order& pending order reports to customers & internal departments
• Troubleshooting any issues that arise during order fulfillment process
• Providing exceptional customer support
• Auditing & processing and logistics invoices related to the SJV
• Any other tasks assigned by management

Required Qualifications

• Receiving & processing orders submitted by email, EDI or other forms of communication.
• Ensuring POs are released based on allocation
• Verifying customer data & ensuring it is accurate & complete
• Coordinating with other departments (ex: finance team) to ensure orders are fulfilled correctly
• Communicating with customers to provide updated order status
• Sending out open order reports to customers & internal departments
• Troubleshooting any issues that arise during order fulfillment process
• Providing exceptional customer support
• Any other tasks assigned by management

The expected base salary range for this role is CAD $18-$22/hour Final compensation will be based on a variety of factors, including experience, skills, and qualifications relevant to the position. This job posting represents a current opportunity within the company.

Midea America Canada Corporation (MACC). is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.