Oracle Senior Solution Delivery manager - Managed Services

Talents LGS; Montreal (administrative region); Sur place; CAD 120 000 - 180 000; Plein temps

Résumé du poste

Talents LGS in Montreal, QC, is seeking an experienced Oracle Solutions Delivery Manager (AMS) to lead post-implementation support and client governance. You will drive incident resolution, manage enhancement roadmaps, and coordinate global teams to maximize value from Oracle investments.

The ideal candidate has 10+ years in relevant roles, a CS degree, strong SLA/KPI discipline, and bilingual French/English abilities to collaborate across Quebec and beyond.

Qualifications

• 10+ years of experience in relevant roles.
• Bachelor’s degree in computer science or a related field.
• Proven experience in Oracle application managed services in a post-implementation support (AMS) environment.
• Expertise in SLA/KPI tracking, major incident management, escalations, and service continuity.
• Experience coordinating multidisciplinary and distributed teams with strong leadership and influencing skills.
• Oracle / ITIL / PMP certifications are assets.
• Bilingual in French and English for collaboration beyond Quebec.

Responsabilités

• Manage Oracle Cloud services and applications in support mode (AMS).
• Monitor SLAs, KPIs, and customer satisfaction indicators.
• Manage major incidents (Major Incident Management).
• Lead operational governance and follow-up committee meetings.
• Manage enhancement requests and application roadmaps.
• Coordinate functional, technical, and offshore teams.
• Plan Oracle Cloud quarterly updates and assess impacts.
• Proactively manage risks, escalations, and service continuity.
• Identify process optimization opportunities and value-added initiatives for the client.
• Support service contract renewals and growth of the managed services portfolio.

Connaissances

Client relationships

SLA/KPI management

Incident management

Governance leadership

Team coordination

Oracle Cloud

AMS post-implementation

Bilingual French/English

ITIL PMP (certifications)

Analytical mindset

Formation

Bachelor’s degree in CS

Outils

Oracle Cloud

Enterprise apps

Description du poste

The Oracle Solutions Delivery Manager (Post-Implementation Support) is responsible for managing and developing long-term client relationships after Oracle solutions go live. Acting as the main point of contact for support and maintenance services, this person ensures the quality of services delivered, compliance with service level agreements (SLAs), and achievement of the client’s operational objectives. They oversee incident resolution, enhancement request management, application updates, and the continuous improvement of business processes and Oracle solutions. They coordinate functional and technical support teams, manage risks and issues, lead governance committees, and act as a trusted advisor to the client to maximize the value of their Oracle investment. They also identify opportunities for optimization, improvement, and service expansion while maintaining a high level of client satisfaction.

Here’s how you will be involved:

• Manage Oracle Cloud services and applications in support mode (AMS).
• Monitor SLAs, KPIs, and customer satisfaction indicators.
• Manage major incidents (Major Incident Management).
• Lead operational governance and facilitate follow-up committee meetings.
• Manage enhancement requests and application roadmaps.
• Coordinate functional, technical, and offshore teams.
• Plan Oracle Cloud quarterly updates and assess impacts.
• Proactively manage risks, escalations, and service continuity.
• Identify process optimization opportunities and value-added initiatives for the client.
• Support service contract renewals and growth of the managed services portfolio.

Your experience:

• 10+ years of experience in relevant roles.
• Bachelor’s degree in computer science or another relevant field.
• Proven experience in Oracle application managed services in a post-implementation support (AMS) environment, with strong knowledge of Oracle Cloud environments and enterprise applications.
• Expertise in operational management: SLA/KPI tracking, major incident management, escalations, and service continuity.
• Skills in governance, leading follow-up committees, and managing enhancement requests and application roadmaps.
• Experience coordinating multidisciplinary and distributed teams, with strong leadership and influencing skills.
• Strong communication skills, analytical mindset, attention to detail, and proactive risk and issue management.
• Ability to build lasting client relationships as a trusted advisor and identify optimization and expansion opportunities.
• Oracle / ITIL / PMP certifications are an asset.
• Bilingualism in French and English, as you will be required to collaborate with resources outside Quebec.

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