Optical Sales & Patient Experience Specialist

HealthONE; Toronto; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Team member discount on services &nbsp

Discount on products

Job summary

HealthOne is seeking an Optical Sales Associate for its Downtown Toronto clinic. You will guide frame choices, educate patients on lenses and eye care products, and support clinical-front desk tasks in a fast-growing multidisciplinary team.

Join a supportive environment focused on exceptional patient experiences, collaboration, and professional growth. Weekend/evening flexibility is required; health care experience is appreciated.

Qualifications

• Minimum 1 year of experience in a patient-facing or retail sales role, preferably within a healthcare or optical setting.
• Strong client service skills with a genuine passion for delivering compassionate, patient-centered care.
• Excellent organizational skills and the ability to manage multiple priorities efficiently in a fast-paced environment.
• Self-motivated and goal-oriented, with a flexible attitude and willingness to take on diverse responsibilities.

Responsibilities

• Provide compassionate, patient-focused service to ensure every individual feels heard, supported, and receives a consistently exceptional (5-star) experience.
• Guide patients through the frame selection process with expertise, offering personalized recommendations based on style, comfort, and prescription needs.
• Educate patients on lens options, coatings, and eye care products, staying within your scope of practice and promoting optimal eye health.
• Support optometrists with pre-testing procedures, ensuring efficiency and professionalism in every clinical interaction.
• Manage front desk responsibilities with meticulous attention to detail, including appointment scheduling, confirmations, billing, payments, and accurate data entry.
• Ensure seamless clinic flow by providing reliable administrative support and adhering to clinic policies and procedures.
• Contribute to team goals and clinic success through active participation in process improvement, patient satisfaction initiatives, and business growth strategies.
• Identify opportunities to enhance the patient experience and collaborate with management to support ongoing clinic performance and service excellence.

Skills

Patient-facing experience

Retail sales

Organizational skills

Flexible attitude

Tools

Optosys software

Job description

HealthOne is seeking an Optical Sales Associate for its Downtown Toronto clinic. You will guide frame choices, educate patients on lenses and eye care products, and support clinical-front desk tasks in a fast-growing multidisciplinary team.

Join a supportive environment focused on exceptional patient experiences, collaboration, and professional growth. Weekend/evening flexibility is required; health care experience is appreciated.