Full-Time Optical Associate — Vision Care & Patient Experience

FYidoctors; Ottawa; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonuses

Optical coverage

Growth opportunities

Collaborative culture

Training & development

Job summary

FYidoctors Ottawa - Riverside South is seeking an Optical Associate to deliver exceptional eyewear experiences in a collaborative clinic.

You will greet patients, assist with frame selection, interpret prescriptions, take measurements, and help with billing. French is a plus, experience in optical or retail is valued.

This full-time role offers 30-40 hours weekly, competitive wages, and a benefits package with optical coverage; join a team focused on patient-first care and growth.

Qualifications

• French proficiency is an asset.
• Optical experience or retail experience is an asset.
• Ability to multi-task in a fast-paced environment.
• Proficiency with computers and MS Office.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and engage patients in person, by phone, and via email.
• Educate patients on eyewear options and help with frame selection.
• Interpret optical prescriptions from the optometrist.
• Take frame and facial measurements for proper fit and adjustments.
• Coordinate appointments and prepare prescription printouts.
• Manage billing and payments with patients, insurers and other third parties.
• Assist with contact lens fittings and orders.
• Deliver exceptional patient service.
• Support clinic operations as required.

Skills

French proficiency

Optical experience

Retail experience

Multi-tasking

MS Office

Excellent communication

Team player

Tools

MS Office

Job description

FYidoctors Ottawa - Riverside South is seeking an Optical Associate to deliver exceptional eyewear experiences in a collaborative clinic.

You will greet patients, assist with frame selection, interpret prescriptions, take measurements, and help with billing. French is a plus, experience in optical or retail is valued.

This full-time role offers 30-40 hours weekly, competitive wages, and a benefits package with optical coverage; join a team focused on patient-first care and growth.