Ops Agent Admin

FedEx Group; Vaughan; On-site; CAD 42,000 - 52,000; Full time

Job summary

FedEx Group in Vaughan, Ontario seeks an organized administrative assistant to support station and call centre operations and liaise with customers, suppliers and employees. You will coordinate all admin tasks and assist the senior manager in achieving departmental goals.

The ideal candidate has a high school diploma or equivalent, two years in a customer contact environment (one year in an admin role), and proficiency with MS Excel and Word; PowerPoint is a plus.

Qualifications

• High school diploma or equivalent with secretarial courses preferred.
• Two years experience in a customer contact environment, with one year in a secretarial/administrative role.
• Standard level MS Excel and Word; PowerPoint is preferred.
• Good communication (verbal/written), interpersonal and organizational skills required.

Responsibilities

• Supports station/call centre operations and coordination of administrative tasks.
• Coordinates all administrative aspects and liaises with internal/external customers, suppliers and employees.
• Directly assists senior manager in achieving departmental goals.

Skills

MS Excel

MS Word

PowerPoint

Communication

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent with secretarial courses

Tools

MS Excel

MS Word

PowerPoint

Job description

This is an interview position.

GENERAL SUMMARY

Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental goals.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

High school diploma/educational equivalent with secretarial courses or business college training preferred.

Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.

Standard level MS Excel, Word. PowerPoint is preferred.

Good communication (verbal/written), interpersonal and organizational skills required.

GRADE: 81

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent with secretarial courses or business college training preferred.

Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.

Standard level MS Excel, Word. PowerPoint is preferred.

Good communication (verbal/written), interpersonal and organizational skills required.

Additional Details: PFT Position. Shift Schedule : Mon - Fri 9:00 AM start time however flexibility required. Job Posting End Date: 08/31/2026 by 3:00 PM Local Time

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.