Operator

DHL Germany; Delta; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading company in logistics is seeking a candidate for a position that supports their ocean freight forwarding operations. This role requires a Bachelor's degree and offers a salary range of $60,000 to $70,000 CAD per year. The successful candidate will manage customer relationships, assist in pricing strategies, and ensure smooth operations for freight handling.

Qualifications

• Minimum of 2 years experience in logistics or related field.
• Practical knowledge of logistics operations and pricing strategies.
• Strong problem-solving abilities and excellent communication skills.

Responsibilities

• Support administration of logistics operations and customer service plans.
• Provide allocation and reservations of freight on planned line haul.
• Respond to customer queries and maintain relationships with clients.

Skills

Price Setting

Pricing Strategy

Profit

Financial Modeling

Sales Forecasting

Customer Segmentation

Market Segmentation

Strategy

Project Management

Stakeholder Management

Education

Bachelors Degree or equivalent experience

Job description

Support to develop and administer OFR Ops / CS plans and processes to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies

Typical Business Titles

Logistics Generalist, Logistics Analyst, Logistics Officer

Differentiator

• Apply practical knowledge of job area typically obtained through advanced education and work experience
• Work independently with general supervision
• Problems faced are difficult but typically not complex

Key Tasks

• Support administration of OFR Ops / CS plans and processes to provide ocean freight forwarding for internal and external customers
• Gather and provide requirements of freight control center, and assist operations team with details, information and instructions for operational performance
• Provide allocation and reservations of freight on planned line haul
• Ascertain domestic and / or international freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines
• Respond to queries, gather information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
• Assist in responding to pricing enquiries in an efficient and competitive manner
• Prepare and submit relevant documents for shipping tenders
• Collate, record information and handle day-to-day shipment documentation for freight forwarding
• Track account performances and provide monthly reports to team members
• Execute tasks and activities while ensuring effective resource management and optimizing productivity for the day-to-day operations
• Identify and resolve recurring issues, and suggest modifications to OFR Ops / CS work methods focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions
• In area of OFR product :
• Create and / or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import / Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents

Stakeholders

nfluence others outside of own job area regarding policies, practices and procedures

Develop strong, trusting relationships with business leaders across Hillebrand Gori

Cooperate with and coordinate 3rd parties e.g. external service providers

Advise customers and key stakeholders on processes, systems and tools Management Responsibility

Individual contributor without direct responsibility for leading others

Individual contributor without direct responsibility for leading others

Skills

Price Setting -Pricing Strategy -Competitive -Landscape Profit -Financial Modeling -Reporting Sales -Forecasting -Customer Segmentation -Market Segmentation -Product Development -Strategy Product Development -Life Cycle -Hillebrand Gori Business Knowledge -Business Processes Business -Strategy -Project Management- Stakeholder Management- Influencing Feedback Presentation & Storytelling -Facilitation- Negotiation- People Management -Resourcing

Qualifications & Key Requirements

Bachelors Degree or equivalent experience / qualification

Experience Level

More than 2 years

Pay Range- $60-70k CAD

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