Operations Team Lead

RNS Health Care Services Inc; Aurora; On-site; CAD 60,000 - 63,000; Full time

Job summary

RNS Health Care Services Inc. in Aurora, ON is seeking an Operations Team Lead to boost day-to-day performance across Coordinators, Client Services, HR, IT, and the Operational Performance Manager.

The role focuses on process improvement, reporting, scheduling, billing, and system optimization in AlayaCare, with hands-on leadership of a small team. You will monitor KPIs, lead weekly huddles, support onboarding and training, and develop Power BI dashboards to drive efficiency, data accuracy, and

Qualifications

• 3–5 years of experience in healthcare operations, client services, or related environment.
• 1–2 years of team leadership experience.
• Post-secondary education preferred; equivalent education and experience may be considered.
• Experience with KPIs and operational reporting.
• Strong Excel and Power BI skills.
• Experience with AlayaCare or similar scheduling system preferred.
• Experience with quarterly/annual compliance or regulatory reporting is a plus.
• Strong analytical, organizational, communication, and problem-solving skills.

Responsibilities

• Monitor team performance, KPIs, and operational standards.
• Provide day-to-day direction, coaching, and support to Coordinators.
• Lead weekly team huddles and support onboarding and training.
• Identify workflow challenges and implement improvements to increase efficiency.
• Support scheduling operations, escalations, and on-call coverage.
• Monitor overtime trends and improve scheduling efficiency.
• Support billing reconciliation and operational compliance.
• Create and maintain Power BI dashboards and reports.
• Support quarterly and annual reporting through data collection and analysis.
• Identify data discrepancies and recommend improvements to leadership.

Skills

KPIs

Power BI

Excel

Team leadership

Data analysis

Education

Post-secondary education (Business/Healthcare Admin)

Tools

AlayaCare

Job description

Operations Team Lead

RNS Health Care Services Inc.

Location: Aurora, ON

Department: Operational Performance Team

Reports to: Operational Performance Manager

Salary Range: $60,000–63,000

Employment Type: Full-Time

Make an Impact Behind the Operations

Are you an organized, analytical leader who enjoys turning data into action and helping teams perform at their best?

We’re looking for an Operations Team Lead to support day-to-day operations, team performance, process improvement, reporting, scheduling, billing, and AlayaCare system optimization. You’ll work closely with Coordinators, Client Services, HR, IT, the Business Analyst, and the Operational Performance Manager to improve efficiency, consistency, and service delivery.

What You’ll Do

• Monitor team performance, productivity, KPIs, and operational standards.
• Provide day-to-day direction, coaching, and support to Coordinators, including After-Hours support as required.
• Lead weekly team huddles and support onboarding, training, and ongoing development.
  Identify workflow challenges and implement improvements to increase efficiency and consistency.
• Support scheduling operations, complex escalations, Coordinator coverage, and on-call requirements as needed.
• Monitor overtime trends and identify opportunities to improve scheduling efficiency.
  Support billing rejection resolution and operational compliance.
• Serve as a key operational resource for AlayaCare, including testing, troubleshooting, training, and implementation of system enhancements.
• Create and maintain Power BI dashboards and operational reports, monitoring KPIs, productivity, trends, service levels, and data accuracy.
• Support quarterly and annual reporting through data collection, validation, reconciliation, and analysis.
• Identify operational trends, data discrepancies, and opportunities for improvement, providing recommendations to the Operational Performance Manager.

What You Bring

• 3–5 years of experience in healthcare operations, client services, business operations, or a related environment.
• 1–2 years of experience in team leadership, coaching, or operational oversight.
• Post-secondary education in Business Administration, Healthcare Administration, or a related field is preferred. Equivalent education and experience may be considered.
• Experience with KPIs, operational reporting, data analysis, and performance monitoring.
• Strong Microsoft Excel skills and working knowledge of Power BI.
• Experience with AlayaCare or another healthcare scheduling/information system is strongly preferred.
• Experience with quarterly, annual, compliance, or regulatory reporting is an asset.
• Strong analytical, organizational, communication, and problem-solving skills.
• Excellent attention to detail and ability to manage multiple priorities and deadlines.
• Ability to maintain confidentiality and appropriately handle sensitive information.

Why Join Us?

This is a hands-on leadership opportunity to make a meaningful impact on how our operations work every day. You’ll work across teams, support and develop people, use data to drive decisions, and help improve processes and technology.

If you enjoy leading, problem-solving, analyzing data, and finding better ways to work, we’d like to hear from you.

About RNS Health Care Services Inc.

RNS Health Care Services Inc. is an accredited, Canadian-owned organization providing compassionate, professional home and community care services since 1985. Our team provides personal support, nursing, homemaking, respite care, palliative care, foot care, and community clinic services across a variety of care settings.

We are committed to high-quality care and a supportive, respectful, and collaborative workplace.

RNS Health Care Services Inc. is committed to accessibility and inclusive hiring. Accommodations are available upon request throughout the selection process. We are an equal opportunity employer.

RNS Health Care Services Inc. does not use artificial intelligence (AI) to screen, assess, or select applicants. All applications are reviewed by our recruitment team.

This job posting is for an existing vacancy.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.