Registered Practical Nurse/ Care Coordinator

Choicehomecare; Ottawa; On-site; CAD 39,000 - 41,000; Full time

Benefits offered by this job

Hybrid working model

Paid personal and sick leave

Group medical benefits plan

RRSP matching

Cell phone allowance

Job summary

TeamChoice in Ottawa, Ontario, is seeking a bilingual Registered Practical Nurse Care Coordinator to lead patient and staff planning, directing and evaluating care while maintaining hands-on nursing duties in a hybrid work model.

Reporting to the Director of Care, the role covers onboarding, care planning, documentation, incident investigations, scheduling and staff development, with travel within Ottawa area and on-call rotation.

Qualifications

• RPN licensure in Ontario is required.
• Knowledge of Personal Support Worker processes.
• Experience with Ontario Health at Home programs is desirable.
• Strong interpersonal and language skills (English and French).
• Willingness to travel in Ottawa and surrounding areas; on-call availability.

Responsibilities

• Lead planning, directing, and evaluating patient and staff care.
• Develop and maintain care plans and ensure safe, appropriate care.
• Document shift reports, progress notes, and scheduling.
• Respond to inquiries, complaints, and incidents; perform investigations as needed.
• Supervise and develop field staff; support scheduling coordinators.

Skills

RPN licensure

Interpersonal skills

Critical thinking

French proficiency

Customer service

Travel readiness

On-call availability

Education

Ontario RPN license

Job description

Position: Registered Practical Nurse Care Coordinator
Permanent FullTime with Hybrid Working Model
Location: Ottawa, Ontario

Are you an Registered Practical Nurse (RPN) who’s ready to step into a leadership role — without losing the heart of patient care?

Do you want to work for a top-rated organization recognized by Accreditation Canada, where quality, compassion, and professionalism are more than just words?

TeamChoice is looking for RPNCare Coordinator to fill an existing position.

TeamChoice is seeking a bilingual, dedicated and experienced RPN Care Coordinator to join our team. Reporting to the Director of Care, the RPN Care Coordinator is responsible for planning, directing, and evaluating patient and staff, implementing standards of care, and development of field staff personnel. The Care Coordinator provides leadership and direction in all aspects of patient care. This individual will assist in the delivery of services including patient intake, assessments, delegations, scheduling, education, complaints, and ongoing monitoring.

KEY RESPONSIBILITIES

• Complete patient onboarding process as required.


• Develop and maintain effective Care Plans to meet established goals.


• Assurethat the level of careestablishedfor patients is safe andappropriateand communicates with Ontario Health a Home with any issuesor concerns.


• Consults withpatients,families,and Ontario Health at Home in matters relating topatient care as needed.


• Maintain accurate documentation includingapprovals of shift reports, progress notes, risk codes, schedules, and goals.


• Ensure the level of care provided is safe, appropriate, and compliant with regulatory standards.


• Respond to staff, client and family requests/concerns/incidents/complaints and complete incident investigations, action plans, disciplinary actions and or follow ups as required


• Promoteand maintainpositive public relations and quality care by participating in joint meetings, care conferences, visits with patients.


• Conduct patient satisfaction calls and maintain appropriate records and logs.


• Investigatecomplaints, issues and concerns, reports to management and follows up promptly following established procedures.


• Performadditional duties as required.

Staff Management & Development

• Support and advocate for field staff by responding to concerns and requests.


• Approve, train, and monitorspecial functions as outlined in delegation procedures and job descriptions.


• Perform supervisory visits as needed for but not limited to training, delegation, safety, and performance issues.


• Ensure appropriate interventions and or follow-up actions are implemented and completed.


• Oversee scheduling coordinators to ensure that patients are properly scheduled in a customer friendly and efficient way.


• Superviseand evaluatePersonal Support Worker performance and conductdisciplinary actions when required.


• Support Personal Support Workers to meet Quality Assurance, Infection Control and Risk Management policies, procedures, education, and practices.


• Provide ongoing orientation, coaching, mentoring, and support with patient care web-based applications.

What you bring:

• Registered Practical Nurse with current unencumbered licensure to practice professional nursing in the Province of Ontario.


• Thorough knowledge of Personal Support Workers processes and practices.


• Previous experience with OntarioHealth at Home programs and processes is desirable


• Excellent interpersonal skills and critical thinking skills.


• French proficiency is highly desirable.


• Excellent customer service skills and ability to deal tactfully with patients, staff and community in English and French


• Ability and willingness to travel in Ottawa and surrounding area


• Ability and willingness to be on call 1 week (7 days) every fiveweeks to provide phone support


• Must be able to complete client home visits and have access to a reliable vehicle.

What TeamChoice offers you:

• Competitive compensation between $28 and $30 per hour ($58 000 to $64 000 annually) with annual raises


• Paid personal and sick leave


• Company paid group medical benefits plan


• Canadian Automobile Association (CAA)program


• Register Retirement Savings Plan(RRSP) contribution matching program


• Cell phone allowance and travel reimbursement


• A mutually supportive work environment


• Professional development opportunities to grow with the company


• Extensive 1:1 training


• Hybrid working model

* Team Choice does not use Artificial Intelligence (AI) to screen, evaluate or determinean applicant's suitability