Operations Manager

Circle-of-Care,-Sinai-Healt; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid time off (vacation, personal, and

Sick days

Job summary

Circle of Care is hiring an Operations Manager for its Head Office in Toronto. This full-time, hybrid role reports to the Director of Operations and requires on-call duties. The position offers a competitive salary range and comprehensive benefits.

Responsibilities include leading operations, driving process improvements, and ensuring high-quality service delivery in a patient-centered organization.

Qualifications

• Post-secondary degree from an accredited institution or equivalent.
• 5+ years of leadership experience.
• 5+ years of experience in a customer focused operational environment.
• Management experience in a home care setting is an asset.

Responsibilities

• Oversee day-to-day operations and support supervisors.
• Develop operating strategies to meet short and long-term goals.
• Ensure teams operate at optimal levels and remove barriers.

Skills

Leadership

Change management

Business systems

Microsoft Office

Education

Bachelor's in Business Administration

Regulated health professional background (asset)

Tools

MS Office Suite

Job description

Circle of Care: Head Office, 4211 Yonge Street 4th Floor, Toronto, Ontario, Canada

Job Description

We are looking for: AFull-Time Permanent Operations Manager

Hours of Work: Monday to Thursday: 8:30am to 4:30pm, Friday: 8:30am to 3:30pm. On-call is required.

Location: Head Office; This is a hybrid role.

Reports to: Director, Operations

Compensation

Hiring Salary Range: The salary for this role ranges from $80,000 to $110,000 per year, depending on your skills and experience.

On top of a competitive base salary,wesupport rest and overall wellness through generous paid time off for vacation, personal and sick days.

Circle of Care Benefits:

Hybrid Environment: This is a hybrid position, with a mix of3in-office work and2work-from-home days, offering a balanced hybrid schedule. Ourmain officeat 4211 Yonge Street has subsidized underground parking and islocatedconveniently on the subway line and GO transit.

Health and Dental Benefits: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.

Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.

Learning and Development: We support your continued growth and learning through paid training and professional developmentopportunities throughout your career.

Responsibilities
Leadership & Change Management

• Ensure all funder contractual obligations and key performance indicators are being met, exceeded and sustained.


• Oversee day-to-day operations by providing support to operational supervisors and team through the assessment and removal of barriers to service efficiency.


• Participate in the development of operating strategy to achieve short and long term operational and business development objectives.


• Ensure that operational teams are functioning at optimal levels and working to eliminate barriers or siloes.


• Provide professional leadership to the service team members and ensure employees are fulfilling their mandate and accountabilities.


• Model the way for employees through personal example and a dedication to action, results and client service excellence.


• Develop and sustain a team culture that embodies open and two-way communication, client-centered focus, learning and innovation, accountability for achievement, teamwork, a focus on continuous improvement and respect.


• Support direct reports by providing consistent communication, coaching, and motivation.

Excellence and Quality Improvement

• Partner with Client Services to identify quality improvement opportunities that exist between both teams.


• Collaborate with Director, Operations to develop plans to support improved business process practice.


• Liaise with Client Services to drive efficiencies and improve quality by identifying and implementing strategies that are cost effective.


• Continuously assess and evaluate potential for innovation and improvement in operations and service delivery.


• Ensure that clients and their families experience high quality and responsive healthcare service and outcome.


• Implement quality assurance and improvement programs, processes, and accountability for the client services team.


• Align and execute Operating plans with strategic goals, objectives, and Key Performance Indicators.

Management of Relationships with External Partners & Funders

• Actively develop and foster trust-based and collaborative partnerships with external customers from key organizations, such as LHIN’s and other funders.


• Oversee subcontractor performance and accountabilities.


• Maintain positive relationships with answering service and approve invoices.


• Partner with various departments across the organization to ensure Funder reporting requirements are being met in a timely and consistent manner.


• Identify opportunities to demonstrate Circle of Care’s service assets and commitment to excellence to key funders.


• Take determined action to support clients who have concerns / issues regarding Circle of Care service, quality, and policies ensuring an exceptional client experience.

Management of Relationships with Internal Partners

• Facilitate concise, accurate, two-way, and timely communication of all team information between department and key internal/external stakeholders.


• Lead and/or participate on internal cross-functional project teams to lend skills, competence and product.

Risk, Health and Safety Management

• Participating in health and safety processes and procedures.


• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being.


• Participating in all health and safety training initiatives on a regular basis.


• Taking proactive action against client incidents within your scope of practice.


• Protecting the wellbeing of staff by providing a safe and healthy working environment.


• Promoting a culture of safety by being responsible for encouraging blame-free reporting.


• Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.

Qualifications

• Post-secondary degree from an accredited institution or equivalent. Bachelor's of Business Administration or a Regulated Health Professional is considered an asset.


• 5+ years of leadership experience.


• 5+ years of experience in a customer focused operational environment. Regulated health professional is considered an asset.


• Management experience in a home care setting is considered an asset.


• Understanding of leadership, change management, business systems and processes.


• Knowledge of community resources, health care, and social service systems.


• Intermediate skills in an automated environment and with the Microsoft Office environment.


• Ability to travel to various worksites on a regular basis and to respond to emergency situations.

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.

Circle of Care: Head Office, 4211 Yonge Street 4th Floor, Toronto, Ontario, Canada