Operations Support Manager

CFGI; Quinte West; On-site; CAD 97,000 - 104,000; Full time

Job summary

CFGI is seeking an Operations Support Manager to provide hands-on administrative and coordination support across our Denver, Chicago, and Salt Lake City offices. The role focuses on coordinating internal requests, maintaining processes, and enabling efficient operations in a fast-paced professional services environment.

The position requires in-person work in the Denver office, with collaboration across leadership and cross-functional teams to drive scheduling, meetings, events, and vendor

Qualifications

• Experience in operations, administration, or office coordination.
• Professional services or fast-paced business experience preferred.
• Strong organizational and communication skills.
• Attention to detail and accuracy.
• Ability to work independently and cross-functionally.
• Discretion with confidential information.
• Experience coordinating meetings, events, and travel.

Responsibilities

• Coordinate internal requests and cross-functional communication.
• Maintain procedures, trackers, reports, and meeting materials.
• Support and improve templates, workflows, and SOPs.
• Monitor deadlines and follow-through on action items.
• Identify efficiency improvements and reduce duplication.
• Support market/product operations via Salesforce and Power BI.
• Organize information and resources for effective operations.
• Partner with stakeholders to resolve requests and priorities.
• Assist with onboarding logistics and employee engagement.
• Provide meeting and operational support to leaders.
• Handle confidential information with discretion.
• Plan meetings, trainings, events, and travel logistics.
• Track event details, budgets, and vendor communications.

Skills

Organizational skills

Multitasking

Communication

Attention to detail

Discretion

Professionalism

Tools

Microsoft Outlook

Salesforce

Power BI

Job description

Position Summary

The CFGI Denver Operations Support Manager provides operational, administrative, and coordination support across the Denver, Chicago, and Salt Lake City offices. This role helps ensure business operations run smoothly by supporting internal processes, team coordination, reporting, vendor management, meetings, events, and other business needs.

The Operations Support Manager serves as a key coordination point for leadership, administrative colleagues, and cross-functional teams. The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing multiple priorities in a fast-paced professional services environment.This is an in-person role that will sit in our Denver office.

Key Responsibilities

Operations and Administrative Support

• Coordinate internal requests, business support needs, follow-up items, and cross-functional communication
• Maintain procedures, documentation, trackers, reports, meeting materials, and operational records
• Support and improve templates, workflows, standard operating procedures, and internal processes
• Monitor deadlines, deliverables, and action items to ensure timely follow-through
• Identify opportunities to improve efficiency, reduce duplication, and promote consistency

Business Coordination and Support

• Support market/product operations (timesheets, utilization, invoices, chasing updates to close date/status & next steps for pipeline review calls etc.) via Salesforce and Power BI
• Organize information, resources, processes, and communication channels that support effective operations
• Partner with stakeholders to resolve requests, advance priorities, and ensure follow-up
• Support onboarding logistics, workspace readiness, internal announcements, and employee engagement activities
• Help maintain a professional, organized, and responsive support environment

Team and Leadership Support

• Support the partner group to translate strategic goals into actionable plans via Salesforce and assisting with coordination and management of key strategic in market activities (scheduling and planning of key client/prospect/referral partner meetings and related prep work, including holding the pen on drafting content and insights, working alongside PMD group)
• Liaise with PMD group to set up and manage campaigns to measure ROI on strategic sales and marketing investments, measuring progress on top of funnel channel activity for our PMD group and establishing opportunities via Salesforce for pre-qualified leads – taking data entry responsibilities away from PMD group.
• Provide meeting and operational support to leaders and teams, including scheduling, agendas, notes, action items, and follow-up
• Support communication between leadership, administrative teams, and cross-functional groups
• Assist with internal planning, team initiatives, and execution of operational priorities
• Handle confidential, sensitive, and business-critical information with discretion and sound judgment

Meetings, Events, and Logistics

• Support planning and execution of meetings, trainings, events, team gatherings, and other business activities from idea to execution to follow through
• Assist in coordinating marketing campaigns, social media posts, and digital communications in collaboration with internal or external marketing partners
• Coordinate logistics, including venues, catering, room setup, materials, attendee tracking, invitations, transportation, and follow-up
• Partner with stakeholders to ensure meetings and events are organized, professional, and aligned with CFGI standards
• Assist with travel, hotel arrangements, itineraries, and related logistics as needed.
• Track event details, budgets, confirmations, timelines, and vendor communications

Vendor, Procurement, and Invoice Support

• Coordinate with vendors and service providers to obtain quotes, confirm services, track deliverables, and resolve issues
• Support purchase requests, invoice tracking, payment follow-up, and coordination with internal teams
• Maintain vendor records, agreements, costs, and recurring service details
• Ensure spending, approvals, and documentation align with CFGI policies

Reporting, Data, and Process Improvement

• Maintain trackers, dashboards, status reports, and data summaries to support planning and decision-making
• Collect and analyze information related to business support needs, expenses, vendors, events, workload, and processes
• Provide updates on progress, issues, trends, and recommended improvements
• Identify process gaps and support practical improvements to ways of working
• Ensure information is accurate, organized, and accessible

Cross-Functional Collaboration

• Work with internal teams to coordinate support and resolve business needs.
• Help align administrative and operational practices with CFGI policies and expectations
• Support communications, onboarding, employee engagement, and other cross-functional initiatives
• Build strong relationships and contribute to a collaborative, responsive, service-focused culture

Qualifications and Experience

• Experience in operations, administration, business support, office coordination, event coordination, or a related role
• Professional services, consulting, corporate, or fast-paced business experience preferred
• Strong organizational, multitasking, communication, and follow-through skills.
• High attention to detail and commitment to accuracy
• Proficiency within the Microsoft Outlook suite and Salesforce
• Comfort working with spreadsheets, trackers, reports, calendars, and shared documents
• Ability to work independently and collaborate across functions and levels.
• Discretion and professionalism when handling confidential or sensitive information
• Experience coordinating meetings, events, vendors, travel, invoices, or business logistics preferred

Core Competencies

• Organized and detail-oriented
• Proactive, resourceful, and solutions-focused
• Service-oriented with strong interpersonal skills
• Able to anticipate needs and take initiative
• Clear, professional communicator
• Reliable with strong ownership and follow-through
• Flexible and adaptable
• Comfortable managing multiple stakeholders and priorities
• Exercises sound judgment and discretion
• Focused on continuous improvement

Reporting Relationship

This role reports to the Head of Administration and Events with dotted line reporting to each leader they support.

Work Environment

This role provides hands-on operational and administrative support and will require in-office presence for business operations, meetings, events, visitors, and team needs. Flexibility may be required based on business priorities and schedules.

Overall Objective

The Operations Support Manager strengthens CFGI’s operations by providing reliable, proactive support across administration, coordination, reporting, meetings, events, vendor management, and cross-functional initiatives. This role helps teams work efficiently and deliver high-quality experience for employees, clients, visitors, and stakeholders.

CFGI is dedicated to offering our employees strong and inclusive total compensation packages. Offer packages are based on several factors, such as the specific role and level being hired for, location, as well as the individual’s skills, experiences, and qualifications. The good-faith estimated base salary range for this position is: $70,000 - $75,000. In addition to the base compensation, CFGI offers a competitive benefits package and various bonus programs and incentives, based upon an individual’s level and overall work performance.

$70,000 - $75,000 a year