Operations Support - 2nd shift

Lineage Logistics; Milton; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

RRSP matching

Paid time off

Job summary

Lineage Logistics in Milton, Ontario, is seeking a customer service-focused associate to support shipping/receiving operations. You will greet drivers, verify inbound/outbound paperwork, and coordinate with operations to ensure timely, accurate service.

You will work with the Warehousing Solutions team, prepare and update documentation in the TMW system, and help schedule bay assignments to avoid delays. Strong English/French bilingual communication is required.

Qualifications

• 0-2+ years in a customer service role in logistics, transportation or warehouse environment.
• University degree, College diploma, training or post-secondary courses in Customer Service an asset.
• Bililuangism mandatory (English/French)
• Post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset.
• Personally demonstrates that external and internal customers are a high priority.
• Skilled at providing exceptional service over the phone and email.
• Identifies customer needs and expectations, and responds to them in a timely and effective manner.
• Anticipates and prevents delays or other challenges that can adversely affect the customer.
• Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.
• Prioritizes work flow to ensure deadlines are met in a fast-paced environment.
• Adapts to shifting priorities.
• Detail-oriented with a high level of accuracy.
• Works effectively as part of a team.
• Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook.

Responsibilities

• Greet drivers on arrival and verify paperwork for accuracy.
• Sign in/out drivers and coordinate ETAs and regulatory docs.
• Coordinate with Warehousing Solutions to meet customer needs.
• Prepare paperwork, update system with driver arrivals, and label shipments.
• Assist in scheduling and coordinating loading bays to prevent delays.
• Liaise with Customer Service Representative regarding customer requests or inquiries.
• Coordinate special, same-day shipping requests.
• Audit bills for accuracy.
• Support regulatory inspections and liaise with CFIA as needed.
• Coordinate with Inventory Control for recalls and other requests.

Skills

Customer service

Bilingual English/French

Phone & email support

Microsoft Office

Time management

Education

University degree/college diploma in related field

Post-secondary courses in Customer Service

Tools

TMW

Excel

Job description

Monday through Friday 3pm - 11pm The OS plays a lead role in the shipping/receiving office at the facility, greeting customers (drivers) upon their arrival, reviewing and verifying paperwork pertaining to inbound and outbound shipments, and liaising with operations to ensure effective communication and exceptional service. This individual also liaises with the regional customer service team on the scheduling of driver/carrier appointments.

KEY RESPONSIBILITIES

• Participates actively in promoting a culture where Health & Safety is the #1 priority.
• Greets customers (drivers) upon arrival at the facility, working closely with them to ensure they receive an exceptional customer service experience at the facility. This includes signing in/out, collecting and reviewing paperwork for completion and accuracy, checking temperature requirements, collecting/preparing regulatory documentation and confirming ETAs for late appointments.
• Works with Warehousing Solutions team to meet customer requirements in a timely manner.
• Prepares appropriate paperwork, communicates temperature requirements, updates in software system (TMW) regarding the arrival of drivers and verifies for accuracy, creates labels, and verifies and checks all paperwork to ensure accuracy and completion.
• Coordinates the assignment of customers to the appropriate loading bay to create efficiency for the warehouse team to prevent outbound/inbound delays.
• Liaises with Customer Service Representative regarding customer requests or inquiries (i.e. shipment delays, same day shipments).
• Co-ordinates special, same-day shipping requests.
• Audit bills for accuracy
• Provides support/assistance during regulatory inspections.
• Coordinates with CFIA inspector as required.
• Works with Inventory Control to coordinate customer recall activities and other customer requests.
• May be involved in the setup of items in system under the direction of the supervisor or manager.
• Validates automatic charges in system.
• Operates within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.

KEY REQUIREMENTS

• 0-2+ years of experience in a customer service role in logistics, transportation or warehouse environment.
• University degree, College diploma,training or post-secondary courses in Customer Service an asset.
• Bililuangism mandatory (English/French)
• Post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset.
• Personally demonstrates that external and internal customers are a high priority.
• Skilled at providing exceptional service over the phone and email.
• Identifies customer needs and expectations, and responds to them in a timely and effective manner.
• Anticipates and prevents delays or other challenges that can adversely affect the customer.
• Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.
• Prioritizes work flow to ensure deadlines are met in a fast-paced environment.
• Adapts to shifting priorities.
• Detail-oriented with a high level of accuracy.
• Works effectively as part of a team.
• Proficient in Microsoft Office with an emphasis on Word, Excel and Outlook.

Pay Range:$30.85 - $30.85

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Benefits

• safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

Our Commitment to Human-First Recruiting At Lineage, we believe that hiring is about people, not just profiles. Our recruiting team leads every step of the process with a human-first approach, ensuring fairness, transparency, and meaningful connections. To enhance efficiency and improve your experience, we responsibly leverage the power of AI for administrative tasks such as keyword matching, gathering relevant information, and scheduling interviews. AI helps us streamline processes, but every employment decision is made by people - because we value your individuality and potential above all else.

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At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world. Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day. Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.

At Lineage Logistics, helping to feed the world is more than a job - it’s a purpose we live every day. Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain. Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide. As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.