Operations Support

XTL Transport, Logistics, Distribution; Balzac; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in logistics is seeking an Operations Support professional to join their dynamic team. This role offers a unique opportunity to contribute to seamless operations while gaining comprehensive training across various positions within the Dispatch department. Ideal candidates will thrive in a collaborative environment, addressing challenges with confidence and delivering exceptional service to drivers and customers alike. If you are passionate about logistics and eager to grow your career in operations, this position is perfect for you.

Qualifications

• 2 years of dispatch or planning experience required.
• Strong organizational skills and proactive initiative are essential.

Responsibilities

• Provide driver support and ensure effective communication.
• Monitor yard activity and manage dispatch data for efficiency.

Skills

Organizational Skills

Communication Skills

Problem-Solving

Attention to Detail

Team Collaboration

Education

High School Diploma

Experience in Dispatch or Planning

Job description

Driving the Future of Transportation

Our Role:Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support role—it's a stepping stone for individuals with a passion for logistics, collaboration, and leadership. As Operations Support you will be trained across all positions within our Dispatch department.

Hours:Tuesday - Saturday8:00am – 5:00pm

What You'll Do

Driver Support

• Act as a first point of contact—ensuring drivers feel supported, informed, and empowered at every step.
• Handle time-sensitive communications by phone or satellite promptly and efficiently.
• Manage documents and procedures like gate passes, customs faxes, and time cards with accuracy and care.
• Address operational challenges such as delays, reroutes, or mechanical issues with calm confidence and clear communication.

Troubleshooting & Proactive Solutions

• Identify potential service risks early and build smart solutions in collaboration with planners and customers.
• Ensure the right equipment is in the right place at the right time.
• Monitor yard activity, trailer movements, and equipment readiness to maintain operational flow.
• Act as a reliable link between departments—sharing key updates that help us all succeed together.

Data Integrity & Process Excellence

• Maintain and update system records to ensure everything runs smoothly.
• Manage dispatch data such as check-ins, switches, and messages with a focus on quality and timeliness.
• Correct discrepancies with a solution-oriented mindset.

Customer-Focused Service

• Respond to customer needs with professionalism and a positive attitude—even after hours.
• Input orders and requests with clarity and efficiency.
• Represent XTL’s standard of care with every interaction.

Team Collaboration & Office Support

• Step in and support wherever needed—whether that’s assisting planners, filling in during holidays, or helping a colleague.
• Thrive in an environment that values mutual respect, shared success, and everyday contributions.

Equipment Oversight

• Monitor equipment pools and usage trends to maximize availability and efficiency.
• Reconcile yard inventories and records to ensure accuracy.
• Spot and report on patterns in service failures to help strengthen long-term systems.
• Contribute to our preventative maintenance and equipment lifecycle efforts—keeping safety and quality top of mind.

Who you are:

• You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
• You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
• You are a resourceful problem-solver who thrives on knowing your work directly impacts the future of how we move
• You are adaptable and enjoy finding creative solutions to drive change

Qualifications

• Demonstrates strong organizational skills and takes initiative pro-actively
• 2 years of dispatch or planning experience
• Excellent verbal and written communication skills with the abilityto work collaboratively
• Ability to be detail oriented and deadline driven

Why Join XTL?
This role is ideal for someone eager to grow, learn, and lead. We believe in fostering a workplace where people from all walks of life feel seen, supported, and inspired to bring their best every day. If you’re a team player with a solutions-first mindset and a drive to build a meaningful career in operations, we want to hear from you.

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