Operations Supervisor - Ottawa and surrounding regions.

Alpine; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly vehicle allowance

Gas allowance

Benefits plan

Training and leadership development

Career growth opportunities

Job summary

Alpine is seeking an Operations Supervisor to oversee a portfolio of sites in Ottawa and surrounding regions. You will supervise subcontractors, train staff, liaise with client Store Managers, resolve issues, and conduct inspections to ensure quality, serving as the primary client contact for operations and work orders.

The role requires flexibility across mornings, afternoons, nights, and graveyard shifts, frequent travel within the Ottawa region, and a valid driver's license with a clean

Qualifications

• Must have experience managing subcontractors and coordinating their activities.
• Experience in floor care and familiarity with industry practices and standards.
• Knowledge of operating basic equipment and performing basic maintenance.

Responsibilities

• Oversee subcontractor groups across multiple sites within a territory and ensure scope of work is completed.
• Hire, train, and supervise subcontractors while ensuring compliance with security clearances, GST, licensing, WCB and liability insurance.
• Uphold Alpine standards in subcontractor work and conduct regular site audits and reporting.
• Serve as the first point of contact for the client regarding operations, escalations, and work orders.
• Coordinate with client Store Managers to address performance issues and prevent escalations.
• Manage expenses by aligning scheduled hours with budget and coordinating equipment repairs.

Skills

Subcontractor management

Floor care experience

Equipment operation knowledge

Job description

Operations Supervisor - Ottawa and surrounding regions.

Job Description

Job Title: Operations Supervisor

Location: Ottawa and surrounding regions

Reports to: Director of Operations

Due to the portfolio, the working schedule will require frequents visits during graveyard shift and early morning shifts.

Job Overview:

Servicing our most valued clients, the Operations Supervisor supervises group of sites within a territory, managing subcontractors to ensure the scope of work is completed, providing training, liaising with the client's Store Managers, resolving issues, or preventing escalations, and conducting inspections to assure quality. The Operations Supervisor acts as the first point of contact for the client regarding operations, escalations, and work orders.

Key Responsibilities:

• Subcontractor Management
• Participates in the hiring, training, and supervision of subcontractors and their activities.
• Ensures that subcontractors are compliant with requirements such as security clearances, GST, business licensing, WCB, liability insurance, etc.
• Ensures that Alpine standards are adhered to through subcontractor work.
• Conducts weekly or monthly audits or site inspections to ensure that work is completed as required and completes reports using technology.
• Must be willing to work mornings, afternoons, nights, and graveyard shifts.

Experience:

• Management of subcontractors.
• Floor care experience, knowledge of industry practices and standards.
• Equipment operation experience and knowledge of basic equipment maintenance

Client Relations Management:

• Liaises with clients to ensure that performance standards are met and complaints are addressed.
• Prevents problems from escalating.

Expense Management:

• Ensures that scheduled hours and actual hours are in line with budget.
• Oversees or coordinates equipment repairs.
• Ensures subcontractor hours are in line with budget.

Working Conditions:

The Operational Supervisor will require flexibility in shift times, as interaction with night cleaning crew will also be required. Must be fully vaccinated and be able to obtain CPIC clearance. Frequent travel within a geographic region of Ottawa is required. Must have valid driver's license with clean driving abstract.

We offer:

• Monthly Vehicle and Gas Allowance
• Benefits plan.
• Training and leadership development opportunities
• Career growth and progression opportunities

Company Overview:

Alpine has grown to become one of Canada’s leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts. Alpine’s brand of "Reflecting Excellence" distinguishes it from others. We aspire to always be the best, by delivering on our promises, exceeding our clients and employee's expectations.

We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It's important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.