Operations Manager

Domus Building Cleaning Company Ltd.; Barrie; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Opportunities for career progression

Competitive salary & benefits program

Vehicle allowance

Job summary

Domus Building Cleaning Company Ltd. is seeking an Operations Manager to oversee multiple sites and administer subcontractor activities. You will be the primary liaison with clients to ensure service delivery aligns with contracts and budgets.

The role requires coordinating subcontractors, maintaining quality standards, and driving opportunities for growth. Travel between sites is expected, and the position is temporary with ASAP start.

Qualifications

• Management experience in a fast-paced, diverse workforce.
• Excellent client relationship skills.
• Proficiency with MS Word, Excel and reporting tools.

Responsibilities

• Subcontractor management and oversight of activities.
• Hire, train and supervise subcontractors.
• Ensure subcontractors meet requirements (security clearances, GST, licenses, WCB, insurance).
• Maintain Alpine standards through subcontractor work.
• Conduct site audits to verify work is completed per agreement.
• Manage client relations and address complaints.

Skills

Management experience

Client relationship skills

MS Word/Excel reporting

Communication skills

Travel readiness

Problem-solving

Industry knowledge (janitorial)

Tools

MS Office

Job description

Domus Building Cleaning Company Ltd. | Full time

Domus Building Cleaning Ltd. has been in operation for over 40 years with more than 500 employees in multiple provinces and has relationships with some of the largest real estate and government clients in the country.

Must be able to speak, read, and write in English

Alpine Building Maintenance

613-741-7722

Alpine has grown to become one of Canada’s leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts. Alpine’s brand of “Reflecting Excellence” distinguishes it from others. We aspire to always be the best, by delivering on our promises, exceeding our clients and employee’s expectations.

Job Description:

Job Overview:

The Operations Manager oversees multiple sites, a portfolio, or a territory, and manages employees or subcontractors directly or indirectly. The Operations Manager is the face of the company and the first point of contact for all clients regarding operations, escalations, and work orders. The prime focus of the Operations Manager is to ensure that Alpine meets its contractual obligations in line with service and budget parameters, and to look proactively for ways to increase performance . This is a Temporary position with a start of ASAP, and date ending TBD.

We offer:

• Opportunities for career progression
• A competitive salary & benefits program
• Vehicle allowance

Duties and Responsibilities:

• Subcontractor Management
• Participates in the hiring, training, and supervision of subcontractors and their activities
• Ensures that subcontractors are compliant with requirements such as security clearances, GST, business licensing, WCB, liability insurance, etc
• Ensures that Alpine standards are adhered to through subcontractor work
• Conducts periodic audits or site inspections to ensure that work is completed as required
• Client Relations Management
• Liaises with clients to ensure that performance standards are met and complaints are addressed
• Participates in same-site growth (additional services, additional square footage, additional fees)
• Contributes to new growth initiatives, including bids
• Expense Management
• Oversees or coordinates equipment repairs
• Ensures subcontractor hours are in line with budget

Required Skills/Abilities:

• Management experience in a fast-paced environment dealing with a very diverse work force
• Excellent client relationship skills
• Proficiency in using Microsoft Word, Excel, and other programs to produce reports and trends and results for the account
• Excellent communications and change management skills
• Ability to create programs and tasks to further the offering to the client, as well as the organizational skills to execute such programs
• Ability to travel on an active schedule as well being available for any immediate issues that may arise
• Ability to identify positive and negative trends and apply problem-solving skills to resolve issues
• Janitorial experience in the grocery industry (stripping, waxing, scheduling etc.)
• Professional approach to the client and the diverse work force in the industry
• Ability to raise concerns with the client on a professional level as well to foresee potential issues that may arise based on conditions and unforeseen events
• Confidence to speak up and push back diplomatically and respectfully
• Ability to grow sales by identifying adjacent or growth opportunities