Operations Supervisor | Full-Time | Penticton Trade and Convention Centre

Oak View Group; Penticton; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Pension matching

Paid time off

Job summary

Oak View Group (OVG) seeks an Operations Supervisor for the Penticton Trade and Convention Centre. Reporting to the Operations Manager, the role oversees daily operations, supervision of part-time staff, facility maintenance, and on-site customer service for events in the local and regional market.

This position also handles setup, cleaning, and coordinating shipping and receiving. This hourly role pays CAD 29.00–33.00 per hour.

Qualifications

• 2–3 years of experience in related event-based operations with supervisory experience.
• High school diploma or equivalent.
• Knowledge of services and activities in public assembly facilities, including housekeeping.
• Excellent customer service skills.
• Ability to work irregular and flexible hours based on event requirements.

Responsibilities

• Work from general instructions and specifications.
• Read and interpret paperwork and floorplans regarding room set-ups.
• Train, mentor, and supervise all part-time staff within the department.
• Set rooms according to the requested layouts.
• Directly set up and tear down equipment (chairs, tables, staging, etc.).
• Sweep, mop, scrub & wax floors; wash walls, windows, stainless steel, countertops, and woodwork.
• Clean and maintain restrooms and replenish supplies.
• Perform facility maintenance tasks as assigned.
• Report defective equipment or set-ups to supervisors in a timely manner.

Skills

Customer service

Supervision

Flexibility

Education

High school diploma

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

We are seeking a qualified and dynamic full-time professional to fill the position of Operations Supervisor for the Penticton Trade and Convention Centre. Reporting to the Operations Manager, the Operations Supervisor is responsible for the daily operation, supervision, and support of all operating events, of all sizes, for the local and regional market for the convention center. This position is also responsible for building maintenance, daily janitorial services, onsite customer service, and shipping and receiving.

This role pays an hourly rate of $29.00 - $33.00 CAD.

Benefits for Full-Time roles

• Health, Dental and Vision Insurance
• Pension matching
• Paid Time Off (vacation days, sick days, and statutory holidays)

This position will remain open until November 13, 2026.

About The Venue

The Penticton Trade and Convention Centre, located at 273 Power Street in Penticton, BC, is a versatile convention center venue, boasting over 60,000 sq ft of event floor space. The facility hosts approximately 200 events annually, with a variety of corporate, consumer, and live events, attracting both local and international visitors.

Responsibilities

• Work from general instructions and specifications.
• Read and interpret paperwork and floorplans regarding room set-ups.
• Train, mentor, and supervise all part-time staff within the department
• Set rooms according to the requested layouts.
• Directly set up and tear down a variety of equipment, including, but not limited to, chairs, tables, staging, risers, trash cans, dance floors, coat racks, table skirting, carpet, pipe & drape, plywood, field covers, and tarps.
• Sweep, mop, scrub & wax floors; wash walls, windows, stainless steel, countertops, and woodwork.
• Clean and maintain restrooms to the highest quality of service while replenishing supplies.
• Remove stains, clean, and extract carpet.
• Responsible for properly cleaning and maintaining a specific area of the facility. Always ensuring the area is hygienic, orderly, and ready for public use.
• Dusts, polishes, arranges, and moves furniture and equipment.
• Remove rubbish and waste.
• Use hand tools or small powered equipment applicable to the work being performed.
• Provide instructions to part-time team members.
• Housekeeping/Setup Workers.
• Perform facility maintenance tasks as assigned.
• Report defective equipment, facility damage, areas of the facility requiring cleaning, and incorrect or improper set-ups to supervisors in a timely manner.
• Operate a wide variety of equipment, including floor scrubbers, vacuums, forklifts, and scissor lift
• Work effectively in a service-orientated environment
• Support other departments as required
• Work a flexible schedule including mornings, days, nights, overnights, weekends, and holidays, as required by scheduled events.
• Perform other duties as assigned

Qualifications

• 2-3 years of experience in related event-based operations, such as Convention Center, Arenas, , Hotel or Public Assembly facility, with at least 1 year of experience in a supervisory capacity.
• High school diploma or equivalent.
• Knowledge of services and activities related to a public assembly facility, with an understanding of facility housekeeping and event operations
• Knowledge of services and activities related to public assembly facilities, including AVB services, Freight handling, Electrical distribution, venue maintenance, and Housekeeping
• A Familiarity with terminology used in an Events Centre environment
• Excellent customer service skills
• Ability to work irregular and flexible hours and shifts, as based on event requirements

Strengthened by our Differences. United to Make a Difference. At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.