Operations Supervisor, Courier & Logistics – Moncton

Loomis Express; City of Moncton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Loomis Express in Moncton, NB is seeking an Operations Supervisor to provide hands-on management of staff and Owner Operators handling packages and freight on a daily basis.

The role focuses on productivity, safety, and meeting service targets in a fast-paced courier environment. You will lead scheduling, ensure staffing levels, and drive cost-effective operations while maintaining high quality standards.

Qualifications

• Experience in warehouse and/or delivery operations within courier or related industries.
• Proven ability to schedule, meet deadlines and solve problems.
• Proven ability to lead employees, provide training, and manage processes/policies to achieve goals.
• Ability to thrive in a fast-paced, sometimes hectic work environment.
• Excellent interpersonal skills and professional demeanor.
• Demonstrated drive, initiative and flexibility to ensure task completion.
• Ability to manage multiple activities, deadlines and reports.
• Flexible hours are required.

Responsibilities

• Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
• Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
• Ensures sufficient staff resources, materials and supplies on hand at all times.
• Ensures warehouse is organized and set up for next shift.
• Maintains equipment, in safe, efficient operating condition at all times.
• Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
• Investigates employee concerns, prepares written replies and liaises with the Manager, Employee Relations & Area Manager re: final responses.
• Identifies/tracks/adjusts operation to meet delivery and pickup standards by auditing & measuring productivity (KPI).
• Addresses Customer complaints in a professional, expedient manner.
• Ensure targets are met daily with respect to productivity and service levels.
• Ensure compliance with company policy and procedures are met by staff.
• Improve/reduce operational costs.
• Performs other duties as assigned.

Skills

Warehouse ops

Delivery ops

Scheduling

Deadline management

People management

Interpersonal skills

Adaptability

Multi-tasking

Flexible hours

Job description

Loomis Express in Moncton, NB is seeking an Operations Supervisor to provide hands-on management of staff and Owner Operators handling packages and freight on a daily basis.

The role focuses on productivity, safety, and meeting service targets in a fast-paced courier environment. You will lead scheduling, ensure staffing levels, and drive cost-effective operations while maintaining high quality standards.