Operations Supervisor

Loomis Express; City of Moncton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Loomis Express in Moncton, NB is seeking an Operations Supervisor to provide hands-on management of staff and Owner Operators handling packages and freight on a daily basis.

The role focuses on productivity, safety, and meeting service targets in a fast-paced courier environment. You will lead scheduling, ensure staffing levels, and drive cost-effective operations while maintaining high quality standards.

Qualifications

• Experience in warehouse and/or delivery operations within courier or related industries.
• Proven ability to schedule, meet deadlines and solve problems.
• Proven ability to lead employees, provide training, and manage processes/policies to achieve goals.
• Ability to thrive in a fast-paced, sometimes hectic work environment.
• Excellent interpersonal skills and professional demeanor.
• Demonstrated drive, initiative and flexibility to ensure task completion.
• Ability to manage multiple activities, deadlines and reports.
• Flexible hours are required.

Responsibilities

• Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
• Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
• Ensures sufficient staff resources, materials and supplies on hand at all times.
• Ensures warehouse is organized and set up for next shift.
• Maintains equipment, in safe, efficient operating condition at all times.
• Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
• Investigates employee concerns, prepares written replies and liaises with the Manager, Employee Relations & Area Manager re: final responses.
• Identifies/tracks/adjusts operation to meet delivery and pickup standards by auditing & measuring productivity (KPI).
• Addresses Customer complaints in a professional, expedient manner.
• Ensure targets are met daily with respect to productivity and service levels.
• Ensure compliance with company policy and procedures are met by staff.
• Improve/reduce operational costs.
• Performs other duties as assigned.

Skills

Warehouse ops

Delivery ops

Scheduling

Deadline management

People management

Interpersonal skills

Adaptability

Multi-tasking

Flexible hours

Job description

From deliveries to the Alaskan Gold Rush in 1905 through armoured cars to ground and courier service, the Loomis brand has a long history of providing Canadian clients with high quality domestic service.

Owned by TFI International, Loomis Express contributes to their annual operating revenue of over 5 billion dollars. As a national provider in the Courier sector, Loomis works in synergy with other TFI companies to provide excellent product delivery and client service.

We are currently looking for an Operations Supervisor to join our Moncton, NB team. The Supervisor provides “hands-on” proactive management of the employees and Owner Operators engaged in the daily handling of packages and freight within prescribed policies and time frames. This Supervisor role currently manages Owner Operator, hourly warehouse/customer service staff as well as third party pick-up & delivery routes on a daily basis.

DUTIES & RESPONSIBILITIES:

• Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
• Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
• Ensures sufficient staff resources, materials and supplies on hand at all times.
• Ensures warehouse is organized and set up for next shift.
• Maintains equipment, in safe, efficient operating condition at all times.
• Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
• Investigates employee concerns, prepares written replies and liaisons with the Manager, Employee Relations & Area Manager re: final responses.
• Identifies/tracks/adjusts operation to meet delivery and pick up standards by auditing & measuring productivity (KPI).
• Addresses Customer complaints in a professional, expedient manner.
• Ensure targets are met daily with respect to productivity and service levels.
• Ensure compliance with company policy and procedures are met by staff.
• Improve/reduce operational costs.
• Performs other duties as assigned.

QUALIFICATIONS:

• Warehouse and or delivery operations experience in courier or related industry.
• Working experience with scheduling and meeting deadlines and solving problems.
• Proven ability to work through employees, training, and process/policy to attain goals.
• Ability to thrive and work effectively in a fast paced and sometimes hectic work environment.
• Excellent interpersonal skills.
• Demonstrated drive, initiative & flexibility to ensure task completion.
• Manage multiple activities/deadlines/reports.
• Flexible hours.

We would like to thank all applicants in advance for their interest, however only those who meet the above qualifications will be contacted.

Loomis Express is committed to Employment Equity and encourages applications from all qualified women and men, including aboriginal peoples, persons with disabilities and visible minorities.